Quality Assurance Specialist

Rottler Pest Solutions is a leading Pest Control company committed to delivering high-quality products and services to our customers. We believe in continuous improvement and innovation, and we are looking for a detail-oriented and proactive Quality Assurance (QA) Specialist to join our team. This is an exciting opportunity to be part of a collaborative and dynamic environment where you will play a key role in ensuring our service meets the highest standards of quality.

Key Responsibilities:

• Review our customer’s internal training programs, sanitation and production protocols to identify weak links that could cause them problems.
• Identify areas of improvement in field training and service.
• Being part of high-level training as needed.
• Work with Commercial Sales Manager to support large commercial new starts as needed.
• Positively impact overall customer retention.
• Provide documentation of quality scoring and training progress based on performance monitoring and Key Performance Indicator (KPI) achievement.
• Conduct pre-audits for customers.
• Other duties as assigned.

Qualifications:

• Proven experience (10 years) in the pest control industry.
• Experience with commercial accounts/audits is preferred.
• Strong knowledge of Clypboard, tools, technology and processes.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication skills, with the ability to collaborate effectively with cross-functional teams.
• Attention to detail, highly organized and a passion for delivering high-quality services.
• Strong customer service proficiency, teaching abilities and mentoring skills.
• Must be open to weekly travel to different regions/accounts as needed (about 2-3X weekly).

Rottler provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.