What are the responsibilities and job description for the Luxury Hotel Operations Supervisor position at Rough Creek Lodge, Ranch & Resort?
Key Responsibilities
Guest Services Management: Ensure a smooth and efficient check-in and check-out process for guests, handle and resolve guest complaints in a professional and timely manner, maintain a presence at the front desk during peak times to assist staff and guests.
Team Leadership: Supervise, train, and mentor front office staff, including reservationists, bellmen, and concierges, create schedules and manage staffing needs based on occupancy and business levels, conduct performance evaluations and provide feedback to team members.
Operational Oversight: Oversee daily front desk operations, room allocation, and guest service procedures, ensure compliance with hotel policies, procedures, and service standards, coordinate with housekeeping and maintenance departments to ensure room readiness and overall guest satisfaction.
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