What are the responsibilities and job description for the Resort Front Desk Supervisor position at Rough Creek Lodge, Ranch & Resort?
Position Summary:
Rough Creek Lodge, Ranch & Resort is seeking a Hospitality Services Manager to lead its Front Office team. This role involves overseeing daily operations, ensuring guest satisfaction, and providing exceptional service.
The ideal candidate will possess strong leadership skills, be detail-oriented, and have a passion for hospitality. They will manage staff, optimize revenue, and coordinate with other departments.
Key Accountabilities:
- Manage daily front desk operations, room allocation, and guest service procedures.
- Oversee staff training and development, including reservationists, bellmen, and concierges.
- Monitor and optimize revenue through effective room assignments and upselling strategies.
Essential Qualifications:
- Minimum 3-5 years of experience in hotel front office operations, with at least 2 years in a supervisory role.
- Strong communication and problem-solving skills.
- Proficiency in hotel management software and Microsoft Office Suite.
