What are the responsibilities and job description for the Customer service rep position at Round 2 LLC?
Job Summary :
The Customer Service Representative CSR is responsible for driving wholesales sales through an assigned list of Distributors, retail and other customers.
They will also be responsible for responding to social media messages and comments in a marketing capacity to assist the Director of Big Country Toys.
The CSR is the key point of contact with customers maintaining regular communication and building a strong working relationship.
The CSR has strong communication skills, is a self-starter and is driven to grow our business relationships, sales and profitability by providing exceptional service to our wholesale, retail and specialty customers.
Job Responsibilities :
- Detailed understanding of the assortment, pricing and policies.
- Proactively seeks business through regular communication with customers and strong relationships. Understands the needs of each customer and tailors the approach to maximize the business.
- Seeks new customers.
- Tracks sales performance and proactively seeks orders for new and replenishment items
- Enters in customer orders accurately. Send order confirmations and inform on product availability.
- Maintain backorder records. Inform customers when items are available for shipment.
- Handle any customer complaints and / or returns. Process any freight claims required.
- Liaises with 3PL to ensure timely shipping of customer orders. Advise customers on shipping costs when needed. Ensure that orders are shipped properly and on time.
- Review shipping documents from 3PL and match up to internal paperwork.
- Provide shipping docs and / or tracking information to customers, including any ASN’s.
- Maintain and file customer paperwork.
- Send out weekly and monthly communications to all customers, including but not limited to price lists, promos, videos and other marketing materials.
- Compete any special reports requested by customers, including new item reports.
- Run credit card payments as needed.
- Partner with Finance to ensure timely payment of invoices in accordance with payment terms.
- Attend any trade shows as required.
Last updated : 2024-11-18
Salary : $18 - $22
