What are the responsibilities and job description for the Bowling and Events Department Supervisor (Entertainment Center) position at Round1 Entertainment Inc?
Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
The Bowling Supervisor ensures the Bowling Department which entails rentals and parties, functions operationally consistently to meet the marketing and sales goals of the Company. The Bowling Supervisor interfaces with clients, Events Department, Amusement Department and General Management.
Essential Duties :
- Follows and ensures “daily duties checklist” is being done and signed / initialed
- Promotes and sells bowling games, memberships
- Operates bowling pinsetter system (VECTOR / SYNC)
- Performs lane maintenance (Need to receive pin chaser training)
- Provides customers with bowling tips and techniques
- Conducts all procedures for “Moonlight Strike Game”
- Performs as department supervisor by controlling staffing (10 min. and lunch breaks)
- Conducts opening and closing duties for department (Brings in / Take out Tills)
- Conducts refunds and till counts
- Provides exceptional customer service
- Other tasks as assigned by store management
- Be consistently on the floor to provide personal sales support and troubleshoot store
- Directly supervises department lead to ensure they are in compliance with established store policies, procedures, and sales goals.
- Provides operational and customer service training for BO employees at all levels which entails rentals and parties.
- Knows and understands department’s employees’ job responsibilities.
- Proactively supports any promotional activities within the store and contributes to an effective working environment.
- Assists Marketing Department with ideas to help increase store traffic upon request
- Maintains confidential discussions of employees’ increases, promotions, or transfers.
- Reports all irregular issues and problems to store management for solution.
- Assists in ensuring that the facility is always clean and organized.
- Performs all shift duties as required by General Manager.
- Additional Duties and Responsibilities to be performed when directed by General Manager.
Non-Essential Duties :
Qualifications :
Some college preferred, but not required. Minimum high school diploma, or equivalent, required. Previous experience in retailer / restaurant / customer service required, previous experience in bowling or game center highly desirable.
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Local traveling by car is required.
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. Specific hearing abilities required by this job include the ability to wear headpiece and use of communication devices.
Essential Weight Lifting / Force Exertion Requirements :
Less than 1 / 3 of time : Up to 200 pounds (with lift)
1 / 3 to 2 / 3 of time : Up to 100 pounds (with lift)
More than 2 / 3 of time : Up to 30 pounds
The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.
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