Default Quality Assurance Specialist

The Default Quality Assurance Specialist is responsible for managing the quality assurance functions of all accounts in Foreclosure and Bankruptcy in accordance with established work rules, goals, and objectives. The candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

Responsibilities

• Responsible for servicing mortgage accounts to ensure foreclosure and bankruptcy activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes, but not limited to, the following:
• Completes a quality review of all foreclosure and bankruptcy accounts in queue for referral to counsel.
• Completes a quality review of all financial figures needed for the foreclosure and bankruptcy processes.
• Reviews various checklists completed for foreclosure and bankruptcy processes.
• Receives, reviews, and sights exceptions to counsel on all legal documents as it relates to the foreclosure or bankruptcy action.
• Manages various inquiries/problems relative to the execution of foreclosure and bankruptcy documents.
• Executes, ships, and tracks foreclosure and bankruptcy documents.
• Monitors attorney performance regarding response time to issues/problems and/or revision of legal documents.
• Diligently follows up on all outstanding requests and telephone calls from internal and external partners.
• Manages reports geared to drive workflow.
• Manages exception reporting used as key controls for minimizing risk.
• Monitors foreclosure and bankruptcy documents, identifying trends or risks associated with the portfolio.
• Notifies management of all potential high-risk matters that pose a risk to the company or investor.
• Follows departmental and business policies with strict adherence.
• Prioritizes allocated work to ensure timely and accurate resolution to both external and internal partners.
• Performs related duties as assigned by manager.
  

Qualifications

Required:

• 2 years of Quality Assurance experience
• 2 years of Mortgage Servicing experience
• Knowledge of basic computer software programs including Windows, Microsoft Word and Excel, Internet and Microsoft Outlook.
• Extreme attention to detail and ability to adhere to strict guidelines and procedures.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Excellent oral communication skills.
• Highschool Diploma or GED
  
  

Preferred

• 2 years of Foreclosure experience
• 2 years of Bankruptcy experience
• MSP and LoanSphere experience
  
  

Physical Demands & Working Conditions

Duties

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.
  
  

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Location

• Coppell, TX
  
  

Employee Status

• Regular
  
  

Travel

• No