Mortgage Operational Risk Management Analyst

The primary objective of the Mortgage Operational Risk Management Analyst (ORM Analyst) position is to support the reduction of risks that arise in the daily operation of the company’s mortgage servicing and origination business through the identification, assessment, and measurement of risk, implementation of mitigation strategies and ongoing monitoring and reporting. The ORM Analyst will collaborate with operational business leaders, third-party service providers and other stakeholders to analyze operational processes risks, identify control gaps, provide insights to improve efficiencies and develop action plans to address risk mitigation strategies.

Primary Responsibilities

• Operational Risk Assessments- inventory and document the operational risks associated with business processes and associated control sufficiency including technology (systems and applications), shared dependencies (multiple departments and third parties), controls, process documentation, key personnel and training, etc., evaluate data and address risk mitigation strategies.
• Develop Shared Operational Risk Inventories- identify processes, data, applications, reports, third parties, etc. that span multiple departments with multiple potential points of failure and the associated controls or gaps.
• Operational Controls Assessment- inventory operational business risks, the associated controls and effectiveness ratings. And evaluate the effectiveness of the design of the operational controls to mitigate business risk, and address risk mitigation strategies.
• Third-party Monitoring Assessments- inventory and evaluate the sufficiency of monitoring controls (i.e. Scorecards and other key risk indicators) in place to ensure third-party service providers meet contract and other applicable requirements, and address risk mitigation strategies.
• Risk Mitigation Strategies- assist business partners in designing enhanced controls and action plans to address process and control deficiencies and gaps identified through various operational monitoring and assessment activities.
• Monitoring- develop a schedule and conduct ongoing control effectiveness assessments.
• Escalate issues or circumstances that may compromise objectives or elevate risk through appropriate channels.
• Reporting- provide accurate and timely scheduled and ad-hoc reporting to SVP Operational Risk Management, operational business leadership, Compliance Committee, and external parties as required.
• Presentations- prepare and deliver detailed oral and written presentations to operational business leadership, Compliance Committee and external parties as required.
• Develop and maintain department procedures, desktop resources and guides.
• Comply with TWO/ RoundPoint Policy, Procedures and ongoing training requirements and certifications.
• Subject to complete other duties as assigned
  
  

Qualifications

Required:

• Bachelor’s Degree or equivalent work experience
• Minimum in 5 or more years’ experience in residential mortgage servicing or originations
• Excellent written and oral communication skills- the ability to digest large amounts of data and complex processes and translate the finding into components that are understandable to even non-technical stakeholders.
• Ability to work independently and collaboratively with others to complete assignments prescribed routines, defined parameters and standard accepted practices.
• Extreme attention to detail and ability to adhere to strict guidelines and procedures.
• Proficiency in Microsoft Windows, Word, Excel, PowerPoint and Microsoft Outlook.
• Ability to define business requirements necessary to develop and enhance reporting tools
  
  

Preferred

• Experience in design and evaluation of risk and controls matrices or evaluation of controls.
• Experience in constructing and evaluating tests of controls, analyzing issues and formatting effective corrective action plans
• The ability to manipulate data and examine data to effectively to identify trends, SQL experience a plus
• Experience with MSP.
  
  

Physical Demands & Working Conditions

Duties

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.
  
  

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Location

• Fort Mill, SC
• Coppell, TX
• St. Louis Park, MN
  
  

Employee Status

• Regular
  
  

Travel

• No