What are the responsibilities and job description for the IT Support Center Manager position at Roush Industries?
We work alongside the best and brightest to do incredibly cool things you wouldn't believe. At Roush, you're part of building the future. Are you someone that has a passion for providing innovative solutions to complex challenges? Do you want to work someplace where creativity and new ideas are encouraged? If so, then keep reading.
We fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides significant support to the aerospace, defense, and theme park industries. With over 2,400 employees in facilities throughout the United States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage.
Job Summary :
The IT (Information Technology) Support Center Manger will be responsible for overseeing and leading the day-to-day operations of the IT support team. This position will play a crucial role in ensuring the delivery of high-quality technical support to end-users and maintaining the overall efficiency of the IT support center. This position requires a strong combination of leadership, technical expertise, and excellent communication skills. This position will be located in Livonia, MI. It is 100% onsite.
As an IT (Information Technology) Support Center Manager, you will :
- Lead and motivate a team of IT support professionals
- Foster a positive and collaborative work environment
- Provide guidance, coaching, and performance feedback
- Oversee the daily operations of the IT support center
- Ensure timely and effective resolution of technical issues
- Monitor and report on key performance metrics
- Implement and improve support processes to enhance efficiency
- Ensure a high level of customer satisfaction through effective communication and issue resolution
- Collaborate with other departments to address user needs and concerns
- Stay updated on the latest IT trends and technologies
- Provide technical guidance and support to the team
- Troubleshoot complex technical issues
Minimum qualifications to be considered :
A successful candidate may also have :
Our full-time benefits include : medical, dental, vision, life insurance, earned sick time, STD, LTD, 401K, tuition reimbursement, paid vacation, paid holidays, and more .
If you share our passion for providing innovative solutions to complex challenges, we want you on our team.
Please visit our careers page and apply by clicking on this link : https : / / jobs.roush.com / us / en /
Visit our website : www.roush.com
Like us on Facebook : www.facebook.com / RoushCareers
Roush is an EO employer – Veterans / Disabled and other protected categories
If you need a reasonable accommodation for our employment application process due to disability, please contact Roush Talent Acquisition at (734) 779-7087.
