Description of the role:

The Shop Dispatcher/Production Manager Role at Route 128 Honda in Reading, Massachusetts is a crucial position responsible for coordinating the daily operations of the shop, moving customer vehicles through the repair process with technicians, ensuring efficiency, and maintaining a high level of customer satisfaction. It is an opportunity to join a leading Presidents Award Winning automotive dealership and make a significant impact.

Responsibilities:

• Manage and prioritize work orders, assigning repairs to the appropriate technicians.
• Ensure timely completion of repairs and maintenance services according to customer expectations and company standards.
• Coordinate with service advisors to provide accurate repair timelines for updating customers.
• Monitor the progress of ongoing repairs, ensuring that technicians follow established procedures and safety guidelines.
• Supervise and support the shop team, providing guidance, training, and addressing any performance issues with the management team.
• Maintain accurate records of all service activities, including work orders, parts orders, and technician time cards.
• Collaborate with parts department to ensure availability of necessary materials and supplies.
• Review quality of completed work and address any customer concerns or complaints.

Requirements:

• Prior experience in automotive service operations or a similar role.
• Strong leadership and organizational skills.
• Excellent communication and customer service abilities.
• Ability to effectively manage a team and prioritize workloads.
• Knowledge of automotive systems, service procedures, and diagnostic tools.
• Proficient computer skills and experience with shop management software.
• Valid driver's license.

Benefits:

• Competitive compensation package ranging from $70000 to $100000 per year.
• Comprehensive healthcare benefits including medical, dental, and vision coverage.
• 401(k) retirement plan with company matching.
• Paid time off and holidays.
• Opportunity for growth and advancement within the company.

About the Company:

Route 128 Honda is a reputable automotive dealership known for its commitment to customer satisfaction and exceptional service. With a strong focus on employee development and a positive work environment, we strive to provide our customers with the best car buying and servicing experience possible. Join our team and become part of a successful organization that values your skills and contributions.

What sets Route 128 Honda apart from the competition? We are a family-focused, performance-motivated, values-driven company. As a locally owned and operated company (Under new management!), we believe in our people and in serving our clients.

Salary : $70,000 - $100,000