What are the responsibilities and job description for the Automotive Desk Manager position at Route 23 Nissan?
Candidate must have experience desking new and used deals.
Job Summary
We are seeking an experienced and motivated Automotive Service Manager to lead our service department. The ideal candidate will possess strong leadership skills and a deep understanding of automotive service operations. This role is crucial in ensuring customer satisfaction, managing the service team, and driving sales growth within the dealership. The Automotive Service Manager will be responsible for overseeing daily operations, maintaining high service standards, and fostering a positive work environment.
Duties
- Manage the daily operations of the service department, ensuring efficient workflow and high-quality customer service.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Oversee the sales pipeline for service offerings, including upselling additional services to enhance customer satisfaction.
- Maintain organized inventory management practices to ensure availability of necessary parts and supplies.
- Conduct regular training sessions for staff on phone etiquette, public speaking, and customer interaction techniques.
- Monitor performance metrics to identify areas for improvement and implement strategies to enhance service delivery.
- Collaborate with other departments within the dealership to ensure seamless operations and customer experience.
- Handle customer complaints or concerns in a professional manner, striving for resolution and satisfaction.
Requirements
- Proven experience in an automotive service management role or similar position within a dealership environment.
- Strong organizational skills with the ability to manage multiple tasks efficiently.
- Excellent communication skills, both verbal and written, with a focus on effective customer interactions.
- Experience in outbound sales techniques and upselling services is preferred.
- Familiarity with inventory management systems and practices.
- Ability to lead a team, motivate staff, and foster a collaborative work atmosphere.
- Knowledge of automotive repair processes and industry standards is essential.
Join our team as an Automotive Service Manager where you can make a significant impact on our customers' experiences while leading a dedicated team of professionals.
Job Type: Full-time
Pay: $150,000.00 - $180,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus opportunities
- Commission pay
Work Location: In person
Salary : $150,000 - $180,000
