What are the responsibilities and job description for the Automotive Service Consultant position at Route 23 Nissan?
Nissan, DealerTrack and xTime experience helpful.
Overview
We are seeking a knowledgeable and customer-focused Automotive Consultant to join our dynamic team. In this role, you will leverage your expertise in automotive sales and diagnostics to assist customers in making informed decisions about their vehicle needs. Your ability to communicate effectively and provide exceptional service will be key to ensuring customer satisfaction and fostering long-term relationships.
Duties
- Engage with customers to understand their automotive needs and provide tailored solutions.
- Conduct thorough vehicle inspections and diagnostics to identify issues and recommend appropriate services.
- Provide accurate estimates for repairs and maintenance, including auto estimating for parts and labor.
- Assist customers with cash handling transactions, ensuring accuracy and transparency.
- Educate customers on various automotive components, including air brakes, shocks, struts, diesel engine repair, and auto body repair.
- Maintain up-to-date knowledge of automotive trends, technologies, and best practices to enhance customer service.
- Collaborate with the service team to ensure timely completion of repairs and services while maintaining high-quality standards.
- Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.
Experience
- Proven experience in automotive sales or a related field is preferred.
- Strong understanding of automotive diagnostics, including the ability to align vehicles and troubleshoot issues effectively.
- Familiarity with cash handling processes and excellent customer service skills.
- Knowledge of various automotive systems such as air brakes, diesel engines, shocks, struts, and auto body repair is a plus.
- Ability to work in a fast-paced environment while maintaining attention to detail.
Join our team as an Automotive Consultant where your passion for vehicles meets exceptional customer service!
Job Type: Full-time
Pay: $73,405.38 - $88,402.17 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $73,405 - $88,402