What are the responsibilities and job description for the Service BDC Agent position at Route 23 Nissan?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met. You will engage with customers through various channels, including phone, email, and in-person interactions, while promoting our products and services. The ideal candidate will possess strong communication skills and a passion for delivering outstanding customer experiences.
Duties
- Respond promptly to customer inquiries via phone, email, and in-person.
- Handle customer complaints and resolve issues efficiently while maintaining a positive attitude.
- Process orders, returns, and exchanges accurately in accordance with company policies.
- Collaborate with team members to improve service delivery and enhance customer satisfaction.
- Assist in inventory management by monitoring stock levels and reporting discrepancies.
- Engage in outbound sales efforts to promote new products or services to existing customers.
- Qualifications
- Previous experience in retail sales or automotive service is preferred but not required.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both verbal and written, with an emphasis on active listening.
- Familiarity with inventory management processes is a plus.
- Proficiency in using software applications for customer relationship management (CRM).
- A proactive approach to problem-solving with the ability to think critically under pressure.
- Ability to work collaboratively within a team environment while also being self-motivated.
- A passion for sales and the ability to engage customers effectively.
Join us as we strive to provide exceptional service while fostering a positive work environment!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Commission pay
Ability to Commute:
- Butler, NJ 07405 (Required)
Work Location: In person
Salary : $18 - $20