Service Team Lead

Service Team Lead

At Route 44 Auto Mile, we value our employees and treat them like family. Our ongoing training programs, advancement opportunities, and progressive culture make us a great place to work. We love to develop our employees and promote from within. Our goal is to help your career without affecting your personal life. Daily life at Route 44 Auto Mile is the best in the business, and we're sure you'll see why.

Responsibilities

• Oversee service orders and the flow of the Drive Lane to ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain the Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee the administration of warranty claims as well as training and supervising of the service department.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain a good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver's license.