Busser

Position Title: Busser

Department: All F&B Venues

Employment Classification: Non-Exempt

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
• Act as a role model within and outside the corporation.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently report to work on time prepared to perform duties of position.

• Maintain the cleanliness of the restaurant and service areas including tables and chairs located in the dining area.
• Handle a fast paced environment with multiple tasks under time constraint.
• Replenish items such as condiments, silverware, glassware and dishes as needed to all server stations.
• Assist Food Servers in accommodating the needs and requests of patrons.
• Must be able to handle a heavy business volume in a timely manner.
• Transport dirty dishes, silverware and glasses to the kitchen using the bus cart as the need arises.
• Remove all dirty dishes, glasses, and silverware from tables.
• Reset tables and booths for the use of the next customer.
• Provide fast, friendly and courteous customer service.
• Ensure compliance with health and safety regulations by operating an efficient and sanitary department.
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).
• Develop a thorough knowledge of services, room locations, amenities, surroundings (i.e. gift shop, restaurants, theater, etc.) providing accurate directions and information for guest inquiries about promotions and special events.
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
• Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.
• Perform additional duties and responsibilities as necessary or assigned.

• High School Diploma or GED preferred.
• Must have relevant work experience.
• Must be nineteen (19) years of age or older.

• Maneuver bus cart.
• Operate and maintain dispensers such as: fountain, juice, creamer, coffee and tea brewers.

• The job requires the ability to crouch/stoop, hear, kneel, reach overhead, stand, talk, turn/twist, and walk 100% of the time.
• The job requires the ability to push/pull, carry, lift and slide/transfer 1-25 lbs. 51-100% of the time.
• The job requires the ability to bend over 75-100% of the time.
• The job requires the ability to push/pull, carry, lift and slide/transfer up to 50 lbs. 75% of the time.

• The job requires the ability to organize and plan 51-100% of the time.
• The job requires the ability to problem solve and make decisions 25-50% of the time.