Job Description
Job Description
Position Title : RV Resort Clerk
Department : RV Resort
Employment Classification : Non-Exempt
Position Summary / General Description :
The RV Resort Clerk registers guest and collect fees, maintains the cleanliness of the resort including restroom, showers and laundry facility while providing great customer service.
Expectations :
- Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
- Act as a role model within and outside the corporation.
- Maintain a positive and respectful attitude toward customers and co-workers.
- Consistently report to work on time prepared to perform duties of position.
Essential Duties & Responsibilities :
Ensure all procedures are followed when checking guests into and out of the RV Resort and filling of propane tanks.Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).Operate a point of sale system / cash register (e.g., maintain change in cash drawer; accept cash, checks, and bankcards for payment; calculate discounts; ensure proper identification for certain transactions; count money; return correct change; issue receipts; balance cash drawer and receipts; keep register area neat, clean and stocked with necessary supplies; and documents discrepancies).Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).Perform all custodial duties (e.g., sweep and mop sales area; clean shelves, restrooms, break room, windows, launder linens, empty trash; and pick up trash in the parking lot.)Maintain and stock in-coming merchandise / inventory and provide guests with any supplies needed.Maintain a safe and friendly work environment by adhering to all safety guidelines.Read electrical meters.Develop a thorough knowledge of services, amenities, surroundings (e.g., supermarket, gift shop, restaurants, theater, etc.), providing accurate directions and information for guest inquiries about promotions and special events.Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.Perform additional duties and responsibilities as necessary or assigned.Education & Experience :
High School Diploma or GED preferred.Must be eighteen (18) years of age or older.Relevant work experience preferredLicensing & Certification :
NoneComputer Equipment, Software, Machinery :
Ability to operate Micros POS system (cash register).Ability to use necessary tools to fill propane tanks.Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).Proficient with basic office equipment (e.g., computer, photocopying and faxing).Essential Physical Requirements :
The job requires the ability to hear, kneel, stand, talk, walk and repetitively use hands 51-100% of the time.The job requires the ability to balance / climb, bend over, sit, and turn / twist 25-50% of the time.The job requires the ability to crawl, crouch / stoop, drive and reach overhead 0-24% of the time.The job requires the ability to push and pull 1-50 lbs. 25-50% of the time.The job requires the ability to carry and lift 1-25 lbs. 25-50% of the time.Essential Mental Demands :
The job requires the ability to problem solve, make decisions, interpret data, write and read 51-100% of the time.The job requires the ability to organize and plan 25-50% of the time.Must mathematically calculate propane levels when filling tanks.Supervisory Responsibilities :
NoneWork Environment (inside / outside) :
The job is performed indoors / outdoors with frequent exposure to high / cold temperatures and occasional exposure to loud noises, confined areas, gas, propane, and diesel fumes.Other Requirements :
Must pass a pre-employment alcohol / drug screen.Must pass background check.Must complete 40 hours of propane training and receive certification.
