Job Description
Job Description
Position Title : Server
Department : F&B
Employment Classification : Non-Exempt
Position Summary / General :
A Food Server ensures that every guest has a memorable experience by providing a warm, friendly and efficient food and beverage service, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations.
Expectations :
- Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures
- Act as a role model within and outside the corporation.
- Maintain a positive and respectful attitude toward customers and co-workers.
- Consistently report to work on time prepared to perform duties of position
Essential Duties & Responsibilities :
In friendly manner perform duties such as but not limited to : Communicate special menu items or specials to customers, take orders to customer specifications; carry trays filled with food orders; maintain / deliver beverage area, brews and coffee; maintain cleanliness (e.g., clean service / dining areas, etc.).Ring in all food and beverage orders according to preset standards to kitchen via the point of sale computerized register system, making sure that all items have been entered correctly.Complete money transactions using a point of sale system without variance (e.g., maintain own cash drawer; accept cash, and bankcards for payment; calculate discounts; ensure proper identification for certain transactions; count money; return correct change; issue receipts, keep receipts; keep area neat, clean and stocked with necessary supplies; and documents discrepancies).Work with co-workers and management in a casino restaurant environment, involving high volume and gourmet, fast-paced production in a friendly and professional manner.Complete set up / closing tasks (e.g., wipe down station; polish silverware; refill condiments; set tables; reset station for next shift, complete all closing duties according to assigned side work).Perform activities designed to provide clean and safe beverage and food areas for patrons, reporting any potential safety hazards to management staff.Ensure compliance with health and safety regulations.Understand and follow safety proceduresMaintain temperature requirements for food and drink preservation.Know values of complimentary meal coupons and proper ringing procedure.Claim tips received according to laws governing wage reporting.Promote brands / products to increase salesWork under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.Be absolute team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit)Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).Develop a thorough knowledge of services, amenities, surroundings (i.e. gift shop, restaurants, theater, etc.), providing accurate directions and information for guest inquiries about promotions and special events.At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).Perform additional duties and responsibilities as necessary or assigned.Education & Experience :
High School Diploma or GED preferred.Must have food and beverage service work experience required.Qualifications :
Must be nineteen (19) years of age or older.Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.Licensing & Certification :
NoneComputer Equipment, Software, Machinery :
Operate Point-of-Sale system (Agilysys)Operate and maintain essential restaurant equipmentOperate Capton System.Operate and maintain dispensers such as : fountain, juice, creamer, coffee and tea brewers.Essential Physical Requirements :
This job requires the ability to balance / climb, bend over, hear, reach overhead, stand, talk, turn / twist, walk, repetitively use hands and carry, lift 1-25 lbs. 51-100% of the time.This job requires the ability to push / pull, slide / transfer 1-25 lbs. and carry, lift 25-50 lbs. 25-50% of the timeEssential Mental Demands :
This job requires the ability to problem solve, organize, plan, make decisions, and interpret data, write, and read 51-100% of the time.Supervisory Responsibilities :
NoneWork Environment (inside / outside) :
This job is performed primarily indoors with exposure to loud noises and fumes (i.e. cigarette smoke).This job is performed with occasional exposure to hot and cold temperaturesOther Requirements :
Must pass a pre-employment alcohol / drug screen.Must be able to obtain and maintain ServSafe Food Handler Certification within 30 days of employment.Must be able to obtain and maintain Alcohol Certification License within 30 days of hire
