What are the responsibilities and job description for the Server position at Route 66 Casino Hotel?
Expectations:
- Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures
- Act as a role model within and outside the corporation.
- Maintain a positive and respectful attitude toward customers and co-workers.
- Consistently report to work on time prepared to perform duties of position
Essential Duties & Responsibilities:
- In friendly manner perform duties such as but not limited to: Communicate special menu items or specials to customers, take orders to customer specifications; carry trays filled with food orders; maintain/deliver beverage area, brews and coffee; maintain cleanliness (e.g., clean service/dining areas, etc.).
- Ring in all food and beverage orders according to preset standards to kitchen via the point of sale computerized register system, making sure that all items have been entered correctly.
- Complete money transactions using a point of sale system without variance (e.g., maintain own cash drawer; accept cash, and bankcards for payment; calculate discounts; ensure proper identification for certain transactions; count money; return correct change; issue receipts, keep receipts; keep area neat, clean and stocked with necessary supplies; and documents discrepancies).
- Work with co-workers and management in a casino restaurant environment, involving high volume and gourmet, fast-paced production in a friendly and professional manner.
- Complete set up/closing tasks (e.g., wipe down station; polish silverware; refill condiments; set tables; reset station for next shift, complete all closing duties according to assigned side work).
- Perform activities designed to provide clean and safe beverage and food areas for patrons, reporting any potential safety hazards to management staff.
- Ensure compliance with health and safety regulations.
- Understand and follow safety procedures
- Maintain temperature requirements for food and drink preservation.
- Know values of complimentary meal coupons and proper ringing procedure.
- Claim tips received according to laws governing wage reporting.
- Promote brands/products to increase sales
- Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.
- Be absolute team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit)
- Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).
- Develop a thorough knowledge of services, amenities, surroundings (i.e. gift shop, restaurants, theater, etc.), providing accurate directions and information for guest inquiries about promotions and special events.
- At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
- Perform additional duties and responsibilities as necessary or assigned.
