What are the responsibilities and job description for the Car Rental Return Agent position at Routes Car Rental USA?
Responsibilities:
- Provides world class customer service by managing vehicle returns process, in compliance with Routes Car Rental policies and procedures
- Personally welcome all customers with a pleasant greeting and professional attitude at all times, answer questions in a friendly manner
- Provide the customer with an invoice and a full explanation of their charges
- Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
- Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
- Check fuel level and mileage and clearly explain final charges to the customer
- Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.
- Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
- Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
- To carry out any other duties requested by the Managers/Team Leaders.
- Keep work area organized and free of clutter
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Compensation Package:
- Commission pay
- Hourly pay
Schedule:
- 8 hour shift
Work Location: In person
Salary : $13 - $15
