What are the responsibilities and job description for the Operations Manager position at Routes Car Rental?
About Routes Car Rental :
Welcome to Routes Car Rental – your top-tier solution for global vehicle services. Based in Toronto, Canada, we are a leading car rental company with over 200 locations worldwide. At Routes, we pride ourselves on redefining the car rental experience through our commitment to excellence, personalized service, and customer-focused approach. We offer a diverse fleet of vehicles designed to meet a variety of travel needs, and we strive to provide seamless, enjoyable rental experiences that keep our customers coming back.
Role Overview :
We are seeking a dedicated Operations Manager to join our team at our Denver, CO location. In this full-time, on-site role, you will be responsible for overseeing the daily operations of the branch, managing staff, and ensuring that our vehicle fleet is efficiently maintained and managed. You will play a key role in optimizing operational processes, driving customer satisfaction, and maintaining our high standards of service excellence. The ideal candidate will have experience in operations management, team leadership, and fleet management, and will be comfortable working in a fast-paced, customer-centric environment.
Key Responsibilities :
- Oversee Daily Operations : Manage the day-to-day functions of the rental location, ensuring smooth and efficient operations across all areas, from vehicle rentals and returns to fleet maintenance.
- Staff Management : Lead, supervise, and motivate a team of 20 employees, including customer service agents, maintenance staff, and drivers. Ensure proper training, scheduling, and performance management to deliver exceptional service.
- Fleet Management : Oversee the availability, maintenance, and readiness of the vehicle fleet, ensuring that all vehicles are in excellent condition for customer use.
- Process Optimization : Identify and implement operational improvements to increase efficiency, reduce costs, and enhance the overall customer experience.
- Customer Satisfaction : Resolve customer inquiries, complaints, and issues in a timely and professional manner, maintaining high levels of customer satisfaction.
- Quality Control : Ensure that all service standards and safety regulations are met, ensuring a consistently high-quality experience for customers.
- Reporting & Analysis : Track key performance metrics (KPIs), including rental volume, fleet utilization, customer feedback, and employee performance. Provide regular reports to senior management on operational performance.
- Budget & Expense Management : Collaborate with senior leadership to manage the budget and ensure cost-effective operations while maximizing revenue.
Qualifications :
What We Offer :
Why Routes Car Rental?
At Routes Car Rental, we value a culture of excellence, innovation, and customer satisfaction. As an Operations Manager, you will have the opportunity to make a direct impact on the success of our Denver location, leading a team to achieve operational goals while ensuring that every customer receives top-notch service. This is a chance to grow with a global company in an exciting and challenging role!
To Apply :
If you have the experience and passion for managing operations in the rental industry, we invite you to apply today! Please submit your resume and cover letter outlining your qualifications and why you're the perfect fit for the role.
