Assistant Valet Manager

Position Summary:
Rove Management at the Yellowstone Medical Center is seeking a dynamic and customer-focused Assistant Valet Manager to lead and oversee all operations of the valet team. The Assistant Valet Manager will ensure exceptional service delivery to patients, visitors, and staff while adhering to all Rove Management Standards. This role aids the Valet Manager and is responsible for managing day-to-day valet operations, supervising staff, coordinating traffic flow, and maintaining a welcoming, safe, and efficient environment. This position includes some administrative responsibilities.

Shift: Varies
Pay Rate: Competitive hourly wage, based on experience.

Key Responsibilities:

· Lead, train, and supervise the valet team to always ensure professional and courteous service.

· Coordinate and oversee traffic flow in valet lanes and hospital porte-cochere, ensuring a congestion-free environment.

· Develop and implement procedures to streamline valet operations, including vehicle storage, key management, and staff scheduling.

· Act as the primary point of contact for escalated guest concerns, resolving issues promptly and professionally.

· Monitor and ensure compliance with safety protocols, traffic regulations, and hospital policies.

· Assist in organizing and managing shift schedules, authorizing breaks, and addressing shift change requirements.

· Predict and address traffic flow peaks and valet lot issues, deploying additional resources as needed.

· Facilitate training for valet attendants and temps, emphasizing customer service, safety, and operational excellence.

· Maintain a clean and organized valet area, free of debris and hazards.

· Open and close the operation to the standards of Yellowstone Medical Center valet.

Essential Knowledge and Skills:

· Strong leadership and organizational skills, with the ability to manage and motivate a diverse team.

· Excellent interpersonal and customer service skills, demonstrating a positive and professional demeanor.

· Ability to analyze and solve problems effectively, acting independently and making accurate decisions under pressure.

· High degree of attention required to ensure safety and prevent damage to vehicles.

· Strong verbal and written communication skills, with the ability to communicate policies and procedures clearly.

· Ability to operate a variety of vehicles, including manual and automatic transmissions.

· Comfortable working in varying weather conditions for extended periods of time.

· Knowledge of valet and parking operations, traffic control, and safety standards.

Desired Qualifications:

· Valid Montana driver’s license with a clean driving record.

· Minimum 3 years of experience in valet, hospitality, or a similar field, including at least 1 year in a leadership role.

· Proven ability to lead a team in a fast-paced environment.

· Ability to lift, push, pull objects up to 50 pounds with reasonable accommodations, and exhibit a full range of motion, including standing, bending, stooping, and crouching.

· Fluent in English (reading, writing, and communication) to perform job functions effectively.

Why Join Us?

· Opportunity to lead a dedicated team in a respected medical facility.

· Competitive pay with opportunities for advancement.

· Supportive team culture with comprehensive training provided.

Work Schedule: Monday through Friday, 7:00am to 5:00pm, early shifts and late shifts. Weekends off.

Rove Management is an equal-opportunity employer and is committed to creating an inclusive and welcoming environment for all employees and guests.

Job Type: Full-time

Pay: $18.50 - $20.00 per hour

Expected hours: 32 – 45 per week

Compensation Package:

• Hourly pay
• Overtime pay

Schedule:

• 8 hour shift
• Monday to Friday

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Billings, MT 59101 (Required)

Ability to Relocate:

• Billings, MT 59101: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $20