Rogue River Assistant Manager

Rogue River Assistant Manager

The Assistant Manager of ROW’s Rogue river operation is a part of ROW’s leadership team with a primary responsibility of leadership and operational management for ROW’s trips on the Wild and Scenic section of the Rogue River in Oregon. Our three, four and sometimes five day trips are mostly lodge based trips running the river by day and staying overnight at the Rogue River’s historic lodges. ROW staff are a fun-loving, thoughtful and talented group of people with a tremendous passion for the natural world. As much as we love boating, we love sharing nature with our guests even more. Working for ROW can be hard work, full of long hours in often physically demanding situations. In addition, managing requires steady leadership in challenging situations of all kinds. Yet we find it immensely rewarding to enrich lives through safe and memorable outdoor adventures. To do so, ROW looks for members of its leadership team to be committed to excellence in hospitality and safety, provide meaningful interpretation to guests, support conservation efforts, desire to grow and learn, and seek to set the high water mark in their professional and personal lives. Does this sound like you? Then apply to join our team!

Assistant Manager Duties and Responsibilities

• Work under the direction of and in collaboration with the Rogue Operations Manager to provide leadership and operational support in the operation of ROW’s Rogue river operational outpost.
• With the Rogue manager, assess staffing needs and manage the Rogue staffing schedule.
• Participate as a leader/trainer in training for the Rogue operations. Training may take the form of a specific on-river training trip, on-the-river training concurrent with a commercial raft trip, or other training specific to certain tasks on or off water.
• Participate in additional training for Team Leaders regarding duties and philosophy pertaining to that leadership function/position.
• Assess the abilities and effectiveness of staff to safely and effectively perform their duties after training.
• Participate in the opening of the warehouse in April to ready the outpost for operations, and stock the outpost with the necessary food and warehouse supplies to begin the rafting season.
• Work as the Team Leader on a majority of trips to which the assistant manager is scheduled. The balance of trips as TL vs. trips not being TL is to be determined based on the availability of other team members that are qualified to Team Lead, bookings, staffing levels as well as other factors.
• Share weekly management tasks for the Rogue operation with the manager by splitting those duties in a bi-weekly week-on/week-off fashion.
  • In collaboration with the manager, communicate with Team Leaders and guides about logistics and scheduling of duties and operational functions.
  • Share responsibility with the manager for pre-trip communication with office staff, trip packet assembly, and communication of pertinent trip information using the TL Communications tool.
  • Share responsibility with the manager for post-trip paperwork/trip packet processing, photo guide photo processing finalization, and mailing of trip packets back to the office.
  • Conduct an appropriate level of performance reviewing with both guides and Team Leaders the nature and level of responsibility of which is to be determined.
  • Share in preparation of plans for dietary accommodations for trip guests and guides, and use menu planning software to plan menus and create food shopping lists. Create a non-food warehouse supply shopping list for weekly shopping.
  • Shop for weekly food and warehouse supplies, fuel ROW truck and take recycling materials to the recycle center. Properly store food and supplies for use by guides while packing food for trips after shopping.
  • Share responsibility for weekly duties of inspection, management, repair and maintenance of equipment used on rafting trips.
• In the absence of the manager, make appropriate management decisions and/or communicate with the ROW director of operations and/or the ROW president/owner to respond to issues that arise.
• Perform duties and responsibilities listed in guide job description while on ROW trips.

Assistant Manager Qualifications:

• Legally allowed to work in the United States
• At least one season working on the Rogue River as a commercial whitewater guide
• At least one year of previous commercial whitewater guiding experience; multi-day experience and experience with both oar and paddle rafts preferred
• A current Wilderness First Responder(WFR) or other advanced First Aid certification (WEC, WAFA, OEC, WEMT, EMT) along with current CPR
• Certified Swiftwater Rescue Technician 1 or higher at some point in professional career.
• A positive, supportive team player
• Excellent verbal communication skills
• Physically fit, able to work long hours in the field and lift and carry heavy objects over awkward terrain
• Willing and eager to interact positively with a range of age groups, from small children to seniors
• Experience in guest services or group leadership
• Academic or professional background or equivalent experience in natural science, western American history, environmental education or conservation related field preferred
• Ability to follow ROW's drug-free and tobacco free workplace policy

Compensation:

• While on river trips, pay rate is as stated in ROW’s pay scale based on the experience and training outlined in that document.
• For operational duties outside situations covered in ROW’s pay scale, a determined hourly rate range of $18-$20 per hour depending on experience.