What are the responsibilities and job description for the Membership Sales position at Row House Wiregrass?
The Membership Sales role assists in running all “front of house” fitness studio operations, with a strong focus on premium customer service as well as meeting sales expectations. Ideal candidate has strong customer service skills and basic sales experience. The Membership Sales is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels.
JOB DUTIES:
- Establishes and maintains an effective referral program.
- Maintains accurate records using established sales systems.
- Conducts telephone inquiries/follow up calls/customer care calls.
- Leads studio previews/tours with prospects and/or fitness program holders.
- Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the studio.
- Follow the daily studio cleaning checklist shift activities.
- Responsible for processing accurate credit card transactions.
- Follow up and follow through activities with all prospective clients.
- Responds immediately to member requests, inquiries and concerns.
- Properly on-boarding all clients through the established processes.
- Works closely with Coaching Team to ensure that processes are fulfilled.
- Responsible for attending and participating in all relative training programs.
JOB QUALIFICATIONS:
- Excellent customer service skills - Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred).
- Solid verbal and written communication skills required.
- Able to multi-task and excel in a busy environment.
- Functional computer skills required.
- Internet, Basic computer program software use.
- Health & Fitness minded people strongly preferred.
- High school diploma required.
- Ability to work and function in the Row House Wiregrass environment.
- Flexible to work day, evening and/or weekend hours as needed
COMPENSATION & PERKS:
- Competitive base based on experience
- Free studio memberships
- Commission paid on sales
- Opportunity for bonus based on performance
- Educational & career growth options within the studios, including additional sales and management opportunities
Job Type: Part-time
Pay: $13.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Compensation Package:
- Commission pay
Schedule:
- Evening shift
- Every weekend
- Monday to Friday
- Rotating weekends
Ability to Commute:
- Wesley Chapel, FL 33543 (Required)
Ability to Relocate:
- Wesley Chapel, FL 33543: Relocate before starting work (Preferred)
Work Location: In person
Salary : $13 - $17