What are the responsibilities and job description for the Student Services Generalist position at Rowan College at Burlington County?
JOB
Under general/limited supervision the Student Services Generalist position will provide proactive Enrollment Management and Student Success support to their cohort of students. This position encompasses in-depth knowledge of multiple specialty areas in Enrollment Management/Student Success. Utilizing strong customer service and the ability to build relationships, the Student Services Generalist will directly interact with students, faculty, academic leadership and staff across campus.
EXAMPLE OF DUTIES
INSTITUTIONAL EFFECTIVENESS: Collaborates with department members and/or the Compliance, Assessment and Research team tosupport planning, assessment, data collection and reporting for continuous improvement of the college.EMPLOYEE CLASSIFICATION: Special Projects
Under general/limited supervision the Student Services Generalist position will provide proactive Enrollment Management and Student Success support to their cohort of students. This position encompasses in-depth knowledge of multiple specialty areas in Enrollment Management/Student Success. Utilizing strong customer service and the ability to build relationships, the Student Services Generalist will directly interact with students, faculty, academic leadership and staff across campus.
EXAMPLE OF DUTIES
- Provides information and assistance to prospective, new, and returning RCBC students seekingassistance with academic advising, registration, financial aid, and other related services via avariety of modalities (face to face, virtual, online, phone, group, cohort).* Coordinate all assigned cohort services, in collaboration with appropriate student services oracademic departments, including orientation support, tracking of academic program plans andprogress reports, student success planning, and academic support.* Answers questions from the College’s walk-in office in person as well as phone, email or socialmedia inquiries from students and college personnel utilizing a demonstrated knowledge ofcollege policy, processes and procedures related to EM and SS departments.* Responsible for assisting new students with all aspects of the application and first semesterenrollment process, including application completion assistance, information regardingacademic placement testing, academic advising as appropriate or handoff to advising specialistto resolve unusual issues, basic financial aid assistance or referral to financial aid specialist toresolve unusual issues; guidance for completion of registration and payment.* Assists students with Web services, Self-Service, AVISO, and RCBC E-mail access, onlinetuition/fee payment instruction, and information on FAFSA completion.* Recommends improvements in department procedures. Collaborates with otherstaff/administrators/faculty to identify needed improvements in procedures andcommunication.* Maintains records of students served and services provided. Maintains essential records andfiles and assists in maintaining all EM/SS self-service forms and web content.* Assist the EM/SS teams in the coordination and training of new staff.* Receive and process any college related forms (example drop/add forms, withdrawal forms,etc.)* Actively participates in the recruitment process through the College’s sponsored programs andthrough informal interactions with the community.* Help to facilitate and support student-centered initiatives, provide advising and/or guidance tostudents, families, and the college community.* Assist with the collection, analysis and conversion of data related to EM and SS departmentoperations and effectively share with college personnel.* Plan, create and present student programing to promote student success in major selection,transfer and career exploration, as well as other areas.* Utilize strong organizational, communication and management skills to successfully managemultiple initiatives simultaneously.* Perform other related duties as assigned.OVERALL PURPOSE AND RESPONSIBILITY: The primary and most important overall responsibility of all employees is to provide service in apleasant, helpful, and effective manner to our students and other members of the College community.
INSTITUTIONAL EFFECTIVENESS: Collaborates with department members and/or the Compliance, Assessment and Research team tosupport planning, assessment, data collection and reporting for continuous improvement of the college.EMPLOYEE CLASSIFICATION: Special Projects
