What are the responsibilities and job description for the Technical Support Specialist I position at Rowan College at Burlington County?
JOB
The Technical Support Specialist I is part of the Technology Support Services team (TSS) within the Office of Information Technology (OIT). This role provides support of desktop computing equipment, software, and related technologies. Support includes planning, installation, testing, and administration of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve system-related problems.
EXAMPLE OF DUTIES
Assists with the installation, troubleshooting, configuration and ongoing usability of desktop computers and peripheral equipment such as monitors, scanners, printers, etc.Utilizes hard drive imaging solutions to efficiently pre-configure staff and classroom computer lab systems as needed.Establishes and supports new-hire OIT orientation guidelines and procedures.Provides technical support for online and on-premises technology management systems such as RIMS, Office 365, Labstats, etc.Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.Responds in a timely manner to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.Instructs users in the use of their assigned desktop technology.Recommends or performs minor and major remedial actions to correct problems.Coordinates activities with network services or other OIT systems groups.Provides information including updates, status, and completion information to manager, help desk ticketing system, and/or users.Recommends and/or performs upgrades on systems to ensure overall system longevity.Refers issues they cannot resolve to their supervisor for assistance.Adhere to OIT Standard Operating Procedures (SOPs), such as, but not limited to: inventory tracking/management, and Help Desk system use.Performs other duties as assigned.OVERALL PURPOSE AND RESPONSIBILITY: The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College.
SUPPLEMENTAL INFORMATION
INSTITUTIONAL EFFECTIVENESS: Accepts responsibility for the timely preparation of student outcomes assessment efforts of the faculty in planning, collecting data, and reporting dates as they relate to course outcomes, program outcomes, general education outcomes, and developmental program outcomes. Actively participates in setting annual division goals and objectives, completing OIR reporting forms, collecting data, analyzing data, and preparing a report using guidelines established by OIR.EMPLOYEE CLASSIFICATION: Special Projects
The Technical Support Specialist I is part of the Technology Support Services team (TSS) within the Office of Information Technology (OIT). This role provides support of desktop computing equipment, software, and related technologies. Support includes planning, installation, testing, and administration of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve system-related problems.
EXAMPLE OF DUTIES
Assists with the installation, troubleshooting, configuration and ongoing usability of desktop computers and peripheral equipment such as monitors, scanners, printers, etc.Utilizes hard drive imaging solutions to efficiently pre-configure staff and classroom computer lab systems as needed.Establishes and supports new-hire OIT orientation guidelines and procedures.Provides technical support for online and on-premises technology management systems such as RIMS, Office 365, Labstats, etc.Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.Responds in a timely manner to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.Instructs users in the use of their assigned desktop technology.Recommends or performs minor and major remedial actions to correct problems.Coordinates activities with network services or other OIT systems groups.Provides information including updates, status, and completion information to manager, help desk ticketing system, and/or users.Recommends and/or performs upgrades on systems to ensure overall system longevity.Refers issues they cannot resolve to their supervisor for assistance.Adhere to OIT Standard Operating Procedures (SOPs), such as, but not limited to: inventory tracking/management, and Help Desk system use.Performs other duties as assigned.OVERALL PURPOSE AND RESPONSIBILITY: The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College.
SUPPLEMENTAL INFORMATION
INSTITUTIONAL EFFECTIVENESS: Accepts responsibility for the timely preparation of student outcomes assessment efforts of the faculty in planning, collecting data, and reporting dates as they relate to course outcomes, program outcomes, general education outcomes, and developmental program outcomes. Actively participates in setting annual division goals and objectives, completing OIR reporting forms, collecting data, analyzing data, and preparing a report using guidelines established by OIR.EMPLOYEE CLASSIFICATION: Special Projects
