Administrator, RCSJ Welcome Center

The Administrator, RCSJ Welcome Center is responsible for assisting the VP with work related to carrying out the functions and responsibilities of the office. Strong emphasis on customer service via face-to-face, on-line and telephone contact.  Serves as the primary point of contact for Rowan Choice students and families upon enrollment. Assists with day-to-day operations of the RCSJ Welcome Center, particularly around the Rowan Choice program.
 
Travel will be required, as this position will work on both the RCSJ Welcome Center at Rowan University and the RCSJ-Gloucester campus

1. Serves in an ombudsperson capacity for Rowan Choice students and prospective students to answer relevant questions and address concerns around enrollment procedures for the program.
2. Coordinates with Rowan University offices to maintain accurate student information relating to housing, meal plans, registration, Wellness Center requirements, and any other information critical to their enrollment in the Rowan Choice program.
3. Coordinates with all appropriate offices at both RCSJ and Rowan University to ensure accurate information upon enrollment in or withdrawal from the Rowan Choice program.
4. Develops and executes the onboarding and orientation of new Rowan Choice students in coordination with Rowan University’s Office of Orientation and Leadership as well as the Director of Rowan Choice.
5. Provides exemplary customer service to all inquiries and follow up communications (in-person, telephone, email, print) with a strong knowledge of college policies and procedures relating to the partnership with Rowan University. 
6. Provides follow-up support and communication regarding appointments between students and advisors.
7. Assists with various aspects of the admission and enrollment process for Rowan Choice as part of the enrollment team.
8. Initiates all purchasing requisitions for the Rowan University Center.
9. Coordinates with RCSJ staff to reserve space as needed for partnership programs.
10. Creates a variety of documents, forms, reports, and mail merges with attention to detail and accuracy.
11. Performs daily, term driven and project-oriented responsibilities within the administrative system for the Rowan University Center.
12. Under the direction of the VP, provides oversight to the storage of student records and official documents and is responsible for maintaining the management of confidential student records, ensuring the integrity of academic records, maintaining compliance with FERPA, college policies, as well as state and federal regulations. 
13. Provides customer service regarding appointment scheduling, walk-in advising, and general inquiries to the RCSJ Welcome Center. 
14. Available to support activities on and off campus that may be scheduled during nights and weekends.
15. Other duties as assigned.

• Bachelor's Degree, or equivalent combination of student service experience working in higher education, preferably with recruitment experience
• Knowledge of Ellucian Banner Student module preferred
• Excellent computer skills, including proficiency in all Microsoft Office applications including Word, Excel, Access, and PowerPoint.
• Ability to multi-task in a fast-paced environment
• Excellent communication skills and customer service skills
• Excellent interpersonal skills and the ability to maintain a high degree of confidentiality
• Commitment to and knowledge of a comprehensive community college philosophy and a student-centered learning environment
• Ability to work a flexible schedule with variable hours, includes evenings and possible weekends.
• Ability to travel to multiple educational institutions, utilizing personal vehicle for travel.
• Possess the ability to work well and communicate effectively with prospective and current students, staff, faculty, administration, and colleagues and community partners
• Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic and ethnic backgrounds of community college students, faculty, and staff and commitment to a student-centered environment

If certain conditions exist, this position requires you to have access to personal technological equipment and capabilities to perform your duties.

COVID-19 vaccination is a requirement for all positions at Rowan College of South Jersey. New hires are expected to be fully vaccinated before beginning work at the College. For more information about RCSJ’s vaccine requirements, visit the RCSJ Coronavirus Updates website for the latest information.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 Physical activity of the position: 

• Standing
• Walking
• Talking
• Hearing
• Repetitive motion of the wrists, hands, and/or fingers such as picking, pinching, typing

Physical requirements of the position:

• Light work- exerting up to 20 pounds of force occasionally and/or 10 pounds of force frequently

Visual acuity requirements of the position:

• The worker is required to have close visual acuity 

Workplace conditions of the position:

• The worker is not substantially exposed to adverse environmental conditions. 

Women and Minorities Encouraged to Apply
 Affirmative Action/Equal Opportunity Employer
 
 As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies.

Salary : $45,000