TECHNOLOGY SUPPORT TECHNICIAN III

Technology Support Technician III

Reports to: Executive Director of Technology

Purpose:

The Technology Support Technician Level 3 plays a critical role in ensuring the smooth operation and maintenance of the district’s network infrastructure. This position focuses on designing, implementing, troubleshooting, and maintaining local and wide area networks (LAN/WAN), network hardware, and related systems to support district-wide connectivity and technology initiatives.

Qualifications

• Associate degree in computer science, networking, or a related field (Bachelor’s degree preferred) or equivalent training and experience.
• 1-2 years of experience in network support, administration, or related technical roles.
• Industry certifications preferred: Cisco (CCNA), Microsoft, Palo Alto, or equivalent.
• Demonstrated knowledge of networking protocols and systems (e.g., LAN, WAN, VLAN, DNS, DHCP, VPN).
• Proficiency in network hardware installation, configuration, and troubleshooting (e.g., routers, switches, wireless access points).
• Familiarity with VoIP, CCTV, and network security solutions.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively and communicate effectively with diverse stakeholders.

Knowledge, Skills, and Abilities

• Intermediate understanding of wired and wireless Ethernet networking technologies (e.g., VLANs, 802.11a/b/g/n/ac, Spanning Tree, Port Channeling).
• Ability to, deploy, and maintain secure and efficient network systems.
• Experience with system monitoring tools and network performance optimization.
• Knowledge of cybersecurity best practices and system recovery procedures.
• Ability to lead projects, coordinate with contractors, and provide technical training to staff.
• Strong documentation skills for network configurations, procedures, and maintenance logs.
• Capacity to manage multiple projects while maintaining attention to detail and deadlines.

Key Duties and Responsibilities

• Assist in designing, implementing, and maintaining district-wide LAN/WAN systems and intranet connectivity.
• Configure and manage network hardware, including switches, routers, and wireless access points.
• Monitor network performance and troubleshoot issues to ensure minimal downtime and maximum efficiency.
• Install and maintain network infrastructure to support VoIP, Wi-Fi, security systems, and services.
• Collaborate with contractors and staff to ensure seamless deployment of networking projects.
• Provide Tier 3 support for network-related issues, resolving escalated tickets efficiently.
• Implement and monitor security protocols to safeguard district networks.
• Assist in developing and enforcing standards and policies for network security and usage.
• Conduct system audits to identify potential vulnerabilities and recommend improvements.
• Serve as a technical resource for the district, offering training and guidance to technical staff.
• Participate in technology planning and assist with the selection of network hardware and software.
• Collaborate with district leadership to align network initiatives with organizational goals.
• Maintain detailed records of network configurations, installations, and maintenance activities.
• Provide regular reports on network performance and project status to supervisors.

Physical Demands

• Frequent climbing, balancing, stooping, kneeling, crouching, and reaching.
• Ability to lift and carry equipment up to 20 pounds occasionally.
• Prolonged periods of sitting or standing while performing technical tasks.
• Visual acuity for analyzing data, troubleshooting hardware, and reviewing technical documentation.

Term of Employment: 12 months

Salary Schedule: State Salary Scale Grade S