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A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 22,000 students through its main campus in Glassboro, N.

J., its medical school campuses in Camden and Stratford, and five others. The University has earned national recognition for innovation, commitment to high-quality, affordable education, and developing public-private partnerships.

A Carnegie-classified R2 (high research activity) institution, Rowan has been recognized as the fourth fastest-growing public research university, as reported by The Chronicle of Higher Education.

For more information on Rowan University, click

All positions are contingent upon budget appropriations.

Public Safety Telecommunicator / Public Safety Telecommunicator Trainee, Department of Public Safety

Job no : 499587

Work type : Regular Full-Time

Location : Glassboro, New Jersey

Categories : Public Safety / Security

Public Safety Telecommunicator and / or Public Safety Telecommunicator Trainee

Position Summary :

The Rowan University Department of Public Safety is looking for a reliable Dispatcher (Public Safety Telecommunicator / Public Safety Telecommunicator Trainee) to act as a communication point for emergency and non-emergency calls.

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations.

You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Major Duties :

• Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers.
• Dispatches police, security, EMS field units and other related services to specific locations using a computer aided dispatch system, multiple video display terminals, two-way radio dispatch console consisting of 7 radio channels and related equipment.
• Evaluates incoming reports of police, security, and EMS; immediately transmits complete and accurate information to appropriate field personnel.
• Monitors, coordinates and accurately maintains the status of incidents and record of dispatched emergency service personnel and apparatus.
• Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all points bulletins and maintains confidentiality of information.
• Maintains familiarity with area geography including additional campuses, campus buildings, and surrounding areas.
• Maintains up-to-date understanding of public safety policies and procedures for the Department of Public Safety at Rowan University.
• Responds to routine and non-routine inquiries regarding police, security, or EMS; properly classifies and prioritizes any report or complaint information and determines appropriate course of action;

provides appropriate referrals as necessary.

Preferred Qualifications and Skills :

• Valid Driver’s License
• Proficient in typing for quick paced data entry
• Organizational and multi-tasking abilities
• The ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors
• The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
• The ability to think quickly
• The ability to work under stressful situations
• The ability to actively listen, communicate effectively through clear speech via radio and telephone
• The ability to follow instructions
• The ability to establish priorities and pass on information as needed
• Proven experience as a dispatcher or relevant position
• Basic 9-1-1 Certification
• EMD (Emergency Medical Dispatch) Certification
• CPR Certification
• NCIC / CJIS / AOC

Requirements :

Public Safety Telecommunicator :

• Available for current state employees in the competitive division.
• One (1) year of experience in work involving the receiving, transmitting, and relaying of video display and / or radio messages, and in the receiving, relaying, and recording of complaints and requests for emergency assistance which shall have included the use of video display, data processing, automatic number identification, automatic location identification, switching equipment, or other computer-oriented equipment.

Public Safety Telecommunicator Trainee :

Upon the successful completion of the twelve (12) month training period, appointee will be eligible for advancement under Civil Service Commission procedure to the title Public Safety Telecommunicator.

The inability of an employee to attain a level of performance warranting advancement to the title listed above shall be considered as cause for separation.

Salary :

• Range 013, Step 1$43,623.77
• Range 016 TBD

Hours :

This position works various 12-hour shifts or longer if needed. This includes days, nights, weekends, and / or holidays.

Notes :

Rowan University is an Equal Opportunity Employer and values diverse people and abilities. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position.

Please note that this position is subject to the NJ First Act, requiring public employees to establish residency in the State of New Jersey.

See N.J.S.A. 52 : 14-7 (L. 2011, Chapter 70) for further information.

• Only completed, online applications submitted will be considered.
• Application review will begin immediately and continue until the position is filled.

SAME APPLICANTS : If you are applying under the NJ SAME program, your supporting documents (Schedule A or B letter), must be submitted with your application by the closing date indicated above.

For more information on the SAME Program visit their Website at : , email : , or call CSC at (833)691-0404.

Advertised : May 28 2024 Eastern Daylight Time

Applications close :

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Search results

Position Location Closes Glassboro, New Jersey The Rowan University Department of Public Safety is looking for a reliable Dispatcher (Public Safety Telecommunicator / Public Safety Telecommunicator Trainee) to act as a communication point for emergency and nonemergency calls.

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations.

You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Current Opportunities

About Rowan University

A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 22,000 students through its main campus in Glassboro, N.

J., its medical school campuses in Camden and Stratford, and five others. Rowan University is home to eight colleges and nine schools.

For more information on these colleges, please .

Now celebrating its Centennial, Rowan focuses on practical research at the intersection of engineering, medicine, science, and business while ensuring excellence in undergraduate education.

The University has earned national recognition for innovation, commitment to high-quality and affordable education, and developing public-private partnerships.

A Carnegie-classified R2 (high research activity) institution, Rowan has been recognized as the fourth fastest-growing public research university, as reported by The Chronicle of Higher Education.

Non-Discrimation at Rowan University

Rowan University celebrates diversity and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race, religion, sex, gender identity or expression, genetic information, marital status, national origin, (dis)ability status, military status, and other NJ protected classes.

Rowan University does not discriminate on the basis of sex in its educational programs and activities, including employment as required by Title IX.

Rowan is committed to providing access, equal opportunity, and reasonable accommodation for individuals with (dis)abilities.

To request reasonable accommodation, contact Christy Mroz, Administrative Assistant,&, 856-256-5494. Rowan strongly encourages applicants from underrepresented groups to apply.

Pursuant to Title IX of the Education Amendments of 1972 and supporting regulations, Rowan does not discriminate on the basis of sex in the education programs or activities that it operates;

this extends to admission and employment. Inquiries about the application of Title IX and its supporting regulations may be directed to the Assistant Secretary for Civil Rights, Office for Civil Rights, U.

S. Department of Education, or to the University’s Title IX Coordinator, Office of Student Equity & Compliance, Rowan University, Hawthorne Hall, Suite 312, 201 Mullica Hill Rd, Glassboro, NJ 08028, , 856-256-5440.

More Information

Residency Requirements

Rowan University is subject to the residency requirements of the NJ First Act (N.J.S.A. 52 : 14-7, P.L. 2011, Chapter 70).

Any person hired to a non-exempt position shall either have their principal residence in New Jersey or have one (1) year from the date of employment to establish, and then maintain, principal residence in the State of New Jersey.

Any person hired to an exempt position shall either have their principal residence in New Jersey, Delaware, Pennsylvania, or New York or have ninety (90) days from the date of employment to establish, then maintain, principal residence in the State of New Jersey, Delaware, Pennsylvania, or New York.

Annual Security and Fire Safety Report

Rowan University is committed to assisting all members of the Rowan community in providing for their own safety and security.

The Annual Security and Fire Safety Report is available on the Department of Public Safety website at :

If you would like to receive a hard copy of the Annual Security and Fire Safety Report which contains this information, you can stop by the Department of Public Safety Office, located at Bole Hall Annex, 201 Mullica Hill Road, Glassboro, NJ 08028 or you can request that a copy be mailed to you by calling (856) 256-4562 or 4506.

The report contains information regarding campus security and personal safety including topics such as : crime prevention, public safety authority, crime reporting policies, fire safety, disciplinary procedures and other matters of importance related to security on campus.

The report also contains information about fire statistics in Rowan University Residential Facilities and crime statistics for the three previous calendar years concerning reported crimes that occurred on campus;

in certain off-campus buildings or property owned or controlled by the University; and on public property within, or immediately adjacent to and accessible from the campus.

This information is required by federal law, Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or "Clery Act" and is provided by the Rowan University Department of Public Safety.

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Rowan University

• 201 Mullica Hill Road
• Glassboro, New Jersey 08028
• 856-256-4000

2024 Rowan University. .

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Last updated : 2024-05-29

Salary : $43,624