What are the responsibilities and job description for the Retail Store Associate Expert position at Rowan?
About this role:
We are seeking a highly motivated and customer-focused Studio Sales Associate to join our team in our Suburban Square studio location. As a key member of our sales team, you will be responsible for creating exceptional experiences for our customers by providing personalized service, promoting our products, and ensuring the studio maintains high standards of cleanliness and safety.
Responsibilities include assisting customers with ear piercings, providing product recommendations, processing transactions accurately, and maintaining accurate customer records. You will also participate in team meetings and training sessions to continuously improve your skills and product knowledge.
In addition to your excellent communication skills and ability to work effectively in a fast-paced environment, we are looking for someone who is passionate about delivering exceptional customer service and has a strong commitment to teamwork and collaboration.
This is an hourly, non-exempt position that reports into a Area/Studio Manager and Assistant Studio Manager.
Key Responsibilities:
- Customer Service: Warmly greet and welcome customers, help create a celebratory environment, check customers in or help them book an appointment, provide professional answers to customer questions, and ensure customers have an exceptional experience.
- Sales & Product Knowledge: Promote and upsell Rowan's products, maintain up-to-date knowledge of product offerings, meet or exceed individual sales targets and performance metrics, and convert piercing customers into non-piercing jewelry customers.
- Studio Maintenance Operations: Help keep the studio clean and organized, follow health and safety regulations, assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory.
- Team Collaboration: Work closely with Studio Managers, Assistant Managers, and Studio Nurse Piercers to provide seamless service to customers, participate in team meetings and training sessions, and support the team in achieving studio-wide goals.
