Director of Community Management

Director of Community Management

Location: Colorado Springs, CO

Schedule: M-F 9a - 5p - varies for evening board meetings and events. This role is Hybrid with 4 days per week at the branch and 1 remote day (optional) per week

Why RowCal?

RowCal is a fast-growing, innovative HOA and Property Management company, bringing "The Smarter Way to HOA" to thriving communities across the United States. Focused on Our Mission "To empower, enrich and elevate HOA communities and the lives of our employees who serve them", we are committed to doing things better with a can-do attitude and joyful spirit that puts HOA leaders at ease. We'll be a partner who cares, collaborates and creates the best HOA experience for a community.

Our core values of trust, innovation, fun, and growth are at the heart of everything we do. Help us transform HOA communities and make "home" extra special for the members we serve. You'll love what you do!

Job Summary

The Director of Community Management is responsible for leading and supervising a team of Community Association Managers, to promote employee and client satisfaction and retention, and to deliver local market growth. The Director is responsible for knowledge of accounts in the assigned portfolio and implementing and executing a communication program to reach clients on a consistent basis.

Role and Responsibilities

• Recruit, interview, hire, and train new Community Management staff.
• Oversee the daily workflow of the department.
• Handle discipline and terminations in accordance with company policy.
• Provide support and guidance to Community Management staff and handle complex questions and situations.
• Perform regular check-ins and annual performance reviews for team to ensure employee retention and success.
• Ensure the team adheres to company programs and directives. Promote and lead a positive culture, creating an exciting and collaborative work environment.
• Establish and maintain positive relationships and communicate successfully with both internal and external parties.
• Develop and execute networking events such as hosting periodic educational events and/or seminars for RowCal clients and board members.
• Directly responsible for client satisfaction including support via meeting attendance, ensuring execution of action plans, and transition managers as necessary.
• Regularly maintain a client and manager temperature measurement and follow up with action steps, as necessary.
• Provide support in efforts to increase revenue and services of RowCal Construction & Maintenance projects.
• Responsible for timely reporting on client portfolio and division metrics
• Responsible for the management team's execution of all contracted deliverables to clients.
• Cooperate with all the local metropolitan area director(s) to successfully manage the current large-scale market of the state.
• Takes the lead on the local networking and building market awareness of the RowCal brand.
• Other duties as assigned.

Requirements/Skills

• Five or more years of experience in property management preferred.
• Three years of management experience preferred.
• Associate's/Bachelor's degree preferred.
• CMCA Preferred
• Maintain high level of customer service interacting with internal/external clients.
• Ability to establish and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong organizational skills and high attention to detail.
• Proficient in Microsoft Office applications.
• Must possess a valid driver's license.

Preferred Skills

• Experience with AppFolio, CINC, WebAxis, Xactimate, Microsoft Dynamics CRM or other client relationship management software preferred.

Physical Requirements

• Ability to drive to and from several locations on occasion.

Benefits

In addition to offering our team members competitive pay, we offer an excellent benefits package including 401k matching, paid time off, health insurance, dental insurance and vision insurance for employees and dependents. We also offer disability insurance along with other important benefits to ensure that our workers feel respected and valued. Although we work hard, we encourage our employees to always maintain a healthy work-life balance, so they can focus on their families and pursue outside interests.

We also strongly believe in community service and in making an impact at the local level. As a RowCal employee, you'll be allotted time off each year to engage in service with one of our community service partners.

RowCal is an Equal Opportunity Employer, meaning we do not discriminate against any employee or applicant because of race, color, sex, ancestry, national origin, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, military or veteran status, or any other or any other federal, state or local protected class.