What are the responsibilities and job description for the Ford Commercial Service Advisor position at Rowe Auburn?
Rowe Ford Auburn is a family owned car dealership that has been in business since 1922. Our business is growing each day and we are looking for a member to add to our Service Team! We offer competitive compensation and a full portfolio of benefits. Competitive wages, paid vacation, sick and personal time as well as health, dental, vision and life insurance are just a few of the full time benefits offered.
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Service Advisor Compensation and Benefits:
- Top Pay
- Paid Vacation
- 401k with match
- Medical & Dental
- and much more
Service Advisor Responsibilities:
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Service Advisor Requirements:
- Previous experience at a Ford dealership is a plus
- Ability to identify the problem quickly
- Knowledge of automobiles
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager or service consultant
- Very energetic personality
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Ability to learn new technology and repair and service procedures and specifications
- Minimum of 1 year in service department
- Ability to lift 50 pounds and work on your feet for extended periods of time
- Ability to work in a fast-paced environment
- Basic computer skills
- Positive, friendly attitude
- High school diploma or equivalent
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
Shift:
Day shift
License/Certification:
Driver's License (Required)
Work Location: In person
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
