Automotive Acquisition Specialist

We are looking for a Service to Sales / Vehicle Acquisition Specialist. This role bridges the gap between our Service and Sales Departments, identifying opportunities to acquire vehicles from customers visiting our Service Department. The successful candidate will work closely with both departments to ensure a seamless customer experience and will be supported with training and coaching.

Benefits:

• Competitive Compensation Targeted Bonus Pay

• Monday-Friday, 7:00 AM - 4:00 PM schedule

• Opportunities for career growth and advancement

• Paid Vacation and Sick Time

• Ongoing Training and Support 

• Employee discounts on products and services

Key Responsibilities:

• Contact customers with upcoming service appointments via email, text, and phone using Mastermind.

• Reach out to customers from our loyalty program using Mastermind (email, text, and phone).

• Maintain communication with responses generated from Mastermind email campaigns.

• Prepare “Green Folder” with upgrade options, and place it in customer vehicles while they are being serviced.

• Offer complimentary appraisals to customers while they wait in the service lounge.

• Work collaboratively with the Sales Department to ensure smooth transition of leads to sales representatives.

• Stay informed about current product offerings to effectively communicate potential upgrades to customers.

• Maintain accurate customer records in Mastermind/Vin Solutions and a separate log to track leads, follow-ups, and conversions from service to sales.

• Ensure a positive experience for customers as they transition from service to sales.

• Complete available training, such as Mastermind University, Vin Solutions, and product-specific courses.

• Assist with snow removal or other lot duties as needed.

• Attend and participate in Mastermind meetings.

Qualifications & Skills:

• Excellent communication and customer service skills.

• Ability to work collaboratively across departments.

• Organized and detail-oriented with strong follow-up skills.

• Familiarity with Mastermind and Vin Solutions (or ability to quickly learn).

• Positive, team-focused attitude.

Rowe Ford Sales is a well-established automotive dealership located in Westbrook, Maine. We pride ourselves on providing top-notch customer service and quality repairs to our clients. Join our team and be part of a dynamic work environment that values professionalism and teamwork.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.