What are the responsibilities and job description for the CUSTOMER SERVICE MANAGER (Overhire) position at Rowe's IGA Supermarkets?
At Rowe’s, we are passionate about providing an exciting and rewarding grocery shopping experience. Our customers, our families, and the communities we live and work deeply matter to us. We strive for excellence in everything we do and aim to make a meaningful difference in the communities we serve.
We recognize that happy employees working in a well-organized efficient environment creates the energy and excitement needed to keep our stores a vibrant place to shop. We empower our people to make decisions that improve the work of our associates, customers, and company. Our associates work hand and hand to deliver to our customers the finest products and personalized service while having fun too.
The location of this role is to be determined at a later date.
We are looking for a CUSTOMER SERIVCE MANAGER to join our Rowe's team.
The purpose of this position is to ensure and enjoyable shopping experience with a smooth and efficient operation of the front end. This person will be providing exceptional customer service to all customers, training, mentoring front end associates, assisting with checking, and bagging, handling customer complaints, processing refunds and exchanges and ensuring the front end always has proper coverage.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provide exceptional customer service including greeting customers and answering questions with a positive attitude.
- Lead, teach, mentor, and educate Front End Associates to be successful in delivering a great shopping experience and promote an environment of teamwork.
- Follow established departmental and store policies and procedures
- Establish and maintain a safe and clean environment that encourages our customers to return.
- Communicates openly and frequently with the Lead Customer Service Manager and Store Manager
- Assist with monitoring the cash management activities of the office associates and cashiers. Ensuring proper tender procedures are followed and monitoring the security system to prevent financial loss.
- Assists as needed to ensure the success of the store as a whole
- Assists in other duties as assigned
QUALIFICATIONS
A high school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:
- At least 18 years of age.
- A passion for serving people.
- Must possess strong communication skills, including verbal and listening skills to communicate with customers and fellow associates effectively and efficiently
- Ability to handle conflict appropriately and professionally
- Ability to read, write, and do simple math.
- Ability to work well with others and work well as a team
- Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for our mission and commitment to working collaboratively.
- Ability to work weekends, evenings, and holidays
PHYSICAL DEMANDS
Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to outside weather conditions. Work involves standing at registers, pushing, pulling, carrying, stooping, twisting, crouching, and reaching, repetitive arm and hand movements and continuous interaction with customers and fellow associates.
