Care Coordinator I

The Care Coordinator I provides supervision for ROWI clients, ensuring their safety while building a rapport with them. This includes providing assistance to each client in working with a group and in handling individual problems; responsibility for setting of limits for behavior; reporting and documenting client progress. Most importantly, knowing when to communicate observations and request engagement or intervention by professional staff. The Client Care Coordinator also performs administrative tasks and coordinates snacks and meals for clients. The Care Coordinator I is also expected to serve as an exemplary role model with a positive, caring, and professional attitude, maintaining the confidential nature of client interactions while performing duties and responsibilities in a timely manner and as assigned.

• Responsible for being aware of where all assigned clients are and what they are doing at all times. When assigned to a one-to-one client care, the requirement is to have eyes on the client at all times during the assigned period. In the event that a client is observed leaving the facility, the expectation is to follow them until further assistance can be provided.
• Act as a role model with a positive and professional demeanor; maintain clear and effective communication with both staff and clients’ families.

• Check emails and daily schedules to prepare for new admits and continuing client arrivals.
• Perform client check in upon arrival. This includes LOC, KIPU and billing sheet updates.
• Track client attendance in KIPU.
• Coordinate client intake process, including all required documentation and conduct orientation for new admissions.
• Perform limited chart auditing including group notes, open evaluations, pending signatures, clinical documents and level of care ad authorization days.
• Check Parent Satisfaction Surveys and Client Satisfaction Surveys on KIPU for client graduations.
• Arrange and/or provide client transportation. This includes community outings and doctor appointments in company vehicles, safely and legally.
• Supervise and facilitate client participation in scheduled groups and activities. Work closely with Primary Therapists and Program Directors to keep client group schedules timely.

• Take and log client vitals as needed.
• Assist clients with urine analysis and submit orders to Quest Diagnostics.
• Perform meal orders, serve client snacks and meals.

• Maintain adherence to all regulatory compliance requirements and standards.
• Complete all clerical tasks and documentation assigned, including logs, in a timely manner.
• Assist in maintaining facility cleanliness. Clean high touch surface areas at least twice per day with isopropyl alcohol.
• Maintains strict confidentiality of all client records and information.

• High school diploma required.
• Minimum of one year experience providing childcare, working with adolescents in an educational or therapeutic setting.
• Strong interpersonal communication skills and the ability to communicate effectively with diverse backgrounds and age levels.
• Basic computer skills.
• Strong attention to detail.
• Ability to manage multiple assignments simultaneously.
• Must possess and maintain a valid driver’s license with a minimum of two years driving experience.

• Ability to manage time effectively and work with minimal supervision.
• Ability to work autonomously.
• Set and maintain clear boundaries with clients and staff.
• Work effectively within an interdisciplinary team environment.
• Engage in appropriate written and verbal communication with client families and other care professionals as needed.

• Ability to lift and carry items weighing up to 30 lbs.
• Frequent walking, standing, sitting, bending throughout the entire and regular work shift.
• Ability and availability to work overtime as needed.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Behavioral health: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $20