What are the responsibilities and job description for the Dispatch position at Rowland Air?
Looking to TRADE up to a better opportunity?
Rowland Air Located in Santa Clarita Ca is looking to find the best Customer Service Representative in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team! You'll benefit from uncapped salaries, with the peace of mind of a stable and secure local brand.
Who Are We?
Rowland Air is a top-notch Southern California contractor focused on providing significant value to our residential customers. We’ve been in business 30 years and our growth continue due to our great reputation and company culture. Our teams are treated like family, so they can treat our customers with the same respect.
What We Offer!
- Industry leading Benefits Package
- Medical, Dental & Vision
- Employee Discounts
- Career Growth Opportunities
- 1- Week Paid Vacation First Year
- Paid Holidays
- 401(k), IRA
What Will You Do?
- In-bound/ outbound calls
- Booking in-bound calls, emails to customers
- Selling products and services to existing customers
- Handle calls from over-flow
- Scheduling maintenance calls to customers
What Will You Bring?
- 2 years of customer service
- 2 years of call center experience
- 2 years of office experience
- Strong attention to detail
- Conscientious, team player
- Honesty, integrity, quality craftsmanship, and a good attitude
- Flexible availability, reliable transportation
- Computer/ software knowledge a plus
Pay Transparency:
The starting rate for this opportunity ranges from $18-$20 plus bonus based on experience. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.
Responsibilities
What you will do:
- Call customers from prior day for quality check
- Call maintenance customers and schedule visits
- Call on customer list to offer promotions
- Follow up on reviews positive and negative
- General inbound customer service
What you bring:
- Previous customer service experience
- Strong attention to details
- Conscientious, team player
- Honesty integrity, quality craftsmanship and a good attitude
- Clear background check and drug screen
Qualifications
Who WE Are:
We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!
If this sounds like something you would like to join for a long-term career move, apply today!