What are the responsibilities and job description for the Customer Service Showroom Assistant position at Rowland's Upholstery Plus?
Company Overview
Rowland's Upholstery Plus has been a family-run business since 1953, specializing in reupholstering furniture and crafting custom upholstered pieces. Our commitment to quality workmanship extends to custom draperies, valances, bedding, and a selection of blinds and carpets.
Summary
As a Customer Service Representative at Rowland's Upholstery Plus, you will be the first point of contact for our valued clients. This role is essential in ensuring customer satisfaction through effective communication and support while contributing to our mission of delivering high-quality craftsmanship.
Responsibilities
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Assist clients with product selection and provide detailed information about our services.
- Handle cash transactions accurately and maintain financial records as needed.
- Communicate effectively with clients via phone and in-person to ensure a positive experience.
- Support sales initiatives by promoting products and services to customers.
- Maintain an organized office environment to enhance operational efficiency.
- Document customer interactions and feedback for continuous improvement.
Qualifications
- Proven experience in client services or customer support roles.
- Strong communication skills in English; abilities are a plus.
- Familiarity with cash handling procedures and financial transactions.
- Excellent phone etiquette with a friendly demeanor.
- Ability to work effectively in an office setting with basic computer skills.
- Sales experience is beneficial but not required.
If you are passionate about delivering outstanding customer service and want to be part of a dedicated team that values craftsmanship, we invite you to apply today at Rowland's Upholstery Plus!
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- On-the-job training
Shift:
- Day shift
Ability to Commute:
- Fernandina Beach, FL 32034 (Preferred)
Ability to Relocate:
- Fernandina Beach, FL 32034: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14 - $16