Case Manager II -Turning Point

Description

Job Title: Case Manager II -Turning Point                 

Division: Direct Care                                                  Department: Programs

Reports to: Sr. Director of Shelter & Transitional Services    Date Created: 4/1/2023        

FLSA Classification: Exempt                                       Date Revised: 09/16/2024

Company Purpose/Mission:

Roy Maas Youth Alternatives (RMYA) creates brighter futures for children in crisis by promoting individual success and healthy relationships in a safe, healing environment, giving children and families the tools to end the cycle of abuse. RMYA provides treatment programs for traumatized children who most often are victims of sexual, physical, and/or emotional abuse. RMYA supports using trauma-informed techniques and relationship-based approaches to create a safe environment that provides consistency, structure, and caring for the children we serve.

Job Summary:

Case Manager II (CM-II) provides specialized and intensive case management services to homeless and at risk youth (18-24) by collaborating with those individuals’ seeking services through outreach and transitional living programs. CM II will ensure immediate needs (food, shower, shelter, etc.) are met and will develop and implement a plan that helps clients receive the resources needed to successfully obtain education, employment, mental health and stable living environment goals  in a safe placement. The position requires coordination with various government agencies, city community groups, civic and non-profit organizations and RMYA resources to connect youth to needed services.

Essential Duties/Responsibilities:

Case Management:

1. Engage with and develop rapport with homeless, DFPS extended care, and community youth to serve them.
2. Complete all intake and assist youth with the apartment application.
   1. Assure immediate needs are met and the apartment is ready for their move-in.
   2. Connect youth with Clinician and other resources.
   3. Complete an initial needs assessment and act upon critical needs appropriately and immediately Perform Commercial Sexual Exploitation Identification Tool (CSE-IT) assessments if needed. This is done by clinician
   4. Refer clear concern qualified youth to care coordination. Counselor does this.
   5. Connect youth with Clinician and other program resources.
3. Develop and implement client driven LIFE plans that promote moving clients toward self-sufficiency:
   1. Identify both short-term and long-term goals.
   2. Develop timelines and measures for each goal.
   3. Empower clients to become involved in their own planning and goal setting.
   4. Resource Management: becoming familiar with the resources in the area and referring based on the needs of the client.
   5. Monitor progress towards goals in regularly scheduled weekly CM sessions.
   6. Maintain weekly contact with youth to encourage program/service participation.
4. Ensure recordkeeping and reporting guidelines are followed:
   1. Enter and maintain data into relevant Apricot management systems.
   2. Maintain client files for services provided.
   3. Report critical incidents immediately to the Sr. Director of Shelter & Transitional Living
   4. Collect data necessary to meet funding requirements and statistical reports.
   5. Complete all grant and agency required reports in a timely manner.
   6. Ensure client documentation is complete, accurate, and timely.
5. Coordinate Life Skills and other training programs aimed at learning and practicing life skills and decision-making.
6. Coordinate and implement day and evening programs, schedule outside service providers and volunteers.
7. Attend weekly staffing meetings regarding client case management.

Program Management:

1. Ensure the safety and health of all clients by implementing, monitoring, and applying guidelines for apartment accommodations, and cleanliness and maintenance requirements of the apartment management by:
   1. Conducting tours of the apartment facilities as needed
   2. Inspecting for any hazards or repair needs
   3. Reporting any hazards to the Sr. Director immediately/ apartment management.
   4. Communicating with the resident managers to ensure safety for the residents.
   5. Facilitating the repair process in collaboration with the apartment property manager.
   6. Follow up with apartment complex on maintenance tickets submitted.
   7. Ensuring facilities are maintained in accordance with established client contracts (e.g., basic upkeep to include cleanliness, timely disposal of trash, completion of everyday chores, etc.)

Outreach:

            Work in harmony with the Outreach Manager to -

1. Develop community and other agency contact information, notes, and reports determined to be necessary as part of the comprehensive efforts of the program.
2. Compile and utilize data to support communication with prospective community partners and aid in the development and implementation of outreach policies and procedures.
3. Attend community events focused on youth exploitation to promote RMYA Programs and Resource
4. Develop and maintain community and target client information resources and intelligence to determine where and when to do outreach.
5. Coordinate with RMYA Maintenance Team to ensure vehicle safety and maintenance. Ensure sanitation of vehicle occurs daily.
6. Coordinate Volunteers to assist with outreach activities.
7. Thoroughly understand and explain RMYA’s admissions procedures, clients we serve, and any required documents.

Relationships and Collaboration:

1. Works in collaboration with program and all other agency staff to facilitate a team environment; participates in team meetings and committing to group decisions; role models effective team behaviors; demonstrates clear communication skills in building relationships with all employees and clients.
2. Creates good working relationships with local youth servicing agencies and other area service providers and support groups to facilitate access to area resources for the clients.
3. Maintain professional and ethical standards as prescribed by RMYA, and/or held license.
4. Maintain personally required training hours.
5. Maintain confidentiality in all areas of client and program operations.
6. Represent RMYA in a professional manner at approved events in the community.
7. Be supportive of all RMYA policies and procedures, and actively participate in their development by proposing changes and updates as well as working on teams designed to improve how we work together.
8. Perform special projects as assigned. 

Other Duties/Responsibilities:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Required Qualifications:

• Education and Experience:
  • Bachelor’s degree in social science or related field and 1 year case management experience preferred, or
  • Master’s degree in social science or related field
• Certification/Licenses: Valid Texas driver’s license or ability to obtain within 90 days of hire. Must have and maintain acceptable driving record.
• Competencies:
  • Community – demonstrates sensitivity and empathy with others, possesses insight into behavior, maintains open communication and respects diversity, interacts respectfully, effectively, and cooperatively with a wide range of people.
  • Integrity and ethics – demonstrate strong moral principles and work ethic, behaves ethically, acts fairly, takes responsibility, and maintains client confidentiality.
  • Professionalism – maintains a professional appearance and presence, demonstrates emotional management and a positive attitude.
  • Initiative –demonstrates a willingness to work and persists to accomplish tasks even when conditions are difficult or deadlines are tight, setting challenging goals and can work independently.
  • Responsibility – fulfill obligations and follows through, meets attendance and punctuality expectations, attends to details and follows directions.
  • Adaptability and flexibility - displaying the capability to adapt to new, different, or changing requirements. Embracing new innovations and providing suggestions to improve processes and tasks.
  • Lifelong learning – demonstrates a commitment to self-development and improvement.
  • Reading – able to understand and comprehend written information in a variety of formats.
  • Writing – able to use standard business English to compile information and prepare written documents.
  • Communication – conveys relevant information to individuals or groups effectively, clearly, and concisely. Able to understand, interpret, comprehend, and respond to information received from others.
  • Teamwork – establishes productive relationships and works cooperatively with others to complete work assignments and meet team objectives.
  • Protection – efficiently and effectively addresses the needs of clients/customers.
  • Health and safety – maintain a healthy and safe environment.
  • Laws and regulations- knowledge of relevant local, state, and federal laws and regulations that impact the delivery of long-term support, care, and services.
  • Youth health and safety- implement procedures and protocols to promote the health and wellness of a person receiving support, care, or services.
  • Long term care, support, and services- knowledge of the broad range of services and support designed to ensure health and safety and promote independence of individuals receiving services.
  • Documenting/recording information- entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic format to efficiently manage record-keeping.
  • Simplicity - effective application of the knowledge, skills, and ethics necessary to assist and support individuals who require health and human services to live a self-determined life in a safe and healthy manner.
  • Crisis prevention and conflict resolution- knowledge of potential crisis situations or behavior, and the appropriate procedures to de-escalate the situation or minimize the likelihood of danger.
• Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Constant walking, standing, sitting, bending, arm and wrist rotation, reaching, writing, typing; frequent lifting and carrying at least ten pounds, pushing, pulling, and occasional driving.
• Work Environment: Willingness to work flexible hours, including evenings, weekends, and holidays. Shifts in environmental conditions i.e., hot, cold, outdoor, indoor, dry, humid, noise, congested areas. fast-paced work using sensory demands i.e., hearing, vision, speech, spatial perception; dealing with multiple, complex, and repetitive tasks, working under pressure and deadlines. May be requested to work overtime and weekends for special program events. 

Preferred Qualifications:

• Education: Master’s degree in social work or related field preferred.
• Experience: Previous experience in an emergency client-service environment with children and adolescents preferred.
• Competencies:
  • Mathematics- using principles of mathematics to solve problems like quantification, computation, measurement, and estimation.
  • Science- using scientific methods and comprehension to solve problems.
  • Critical and analytical thinking- using logic, reasoning, mental agility, and analysis to address problems.
  • Promoting empowerment-develop strategies to assist and support the team to make informed choices through participation, self-advocacy, and utilization of resources.
  • Keeping clients informed- following up in a timely manner to requests and inquiries.
  • Planning and organizing – plans and prioritizes work, manages time effectively, develops contingency plans, and manages projects.
  • Problem solving and decision making- applying critical-thinking skills to solve problems by generating, evaluating, and implementing information, solutions, and alternatives.
  • Working with tools and technology- selecting, using, and maintaining tools and technology to facilitate work tasks.
  • Scheduling and coordinating- planning and scheduling appointments.
  • Instructing- teaching or showing someone how to do something.
  • Business fundamentals- knowledge of basic business principles, trends, and economics.

Work Authorization/Security Clearance Requirements:

Successful clearance of Department of Family and Protective Services licensing background checks, (to include fingerprinting and drug testing) and maintenance of status providing ability to be present at an operation.

Equal Employment Opportunity Statement:

Roy Maas Youth Alternatives is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. RMYA does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.