Case Manager

Description

Job Title: Case Manager (ML)           

Division: Program                                                              Department: Programs

Reports to: Co-Director of Program Administration    Date Created: 8/30/2024      

FLSA Classification: Exempt                                             Date Revised: 8/30/2024

Company Purpose/Mission:

Roy Maas Youth Alternatives (RMYA) creates brighter futures for youth in crisis by promoting individual success and healthy relationships in a safe, healing environment, giving youth and families the tools to end the cycle of abuse. RMYA provides treatment programs for traumatized youth who most often are victims of sexual, physical, and/or emotional abuse. RMYA supports using trauma-informed techniques and relationship-based approaches to create a safe environment that provides consistency, structure, and caring for the youth we serve.

Job Summary:

The Case Manager provides specialized and intensive case management services to vulnerable youth by collaborating with those individuals placed at RMYA’s Long Term Residential Treatment Program. Case Managers will ensure immediate needs (food, shower, shelter, etc.) are met and will develop and implement a plan that helps clients receive the resources needed to successfully obtain, transition, and remain in safe placement. Case Managers will be responsible for providing all case support; intakes; discharges; and development, implementation, and review of therapeutic services for assigned residents in collaboration with the primary clinician. The position requires coordination with various government agencies, community groups, civic and non-profit organizations and RMYA resources to connect youth to needed services.

Essential Duties/Responsibilities:

Case Management:

1. Provide case management for youth on assigned caseload.
2. Serve as the point of contact for the youth with  the treatment team about youth’s needs and progress in care.
   1. Attend and participate in court hearings, DFPS staffing’s, and other related meetings as needed.
   2. Coordinate and supervise family/sibling visits as needed.
   3. Maintain and update youth’s information in Client Management System. (as needed)
   4. Create and maintain therapeutic and youth hard files.
   5. Generate weekly, monthly, quarterly, yearly reports and send to youth’s treatment team.
   6. Manage and maintain treatment plan scheduling to review all pertinent participants within and outside of the agency.
   7. Assist primary clinician with development and updating of treatment plans.
   8. Assist program and clinical team to complete documentation needed for psychological evaluations.
   9. Keep detailed track of psychological evaluations, CANS assessments, medical appointments, triggered reviews, treatment plans, and documentation of youth’s progress notes, progress letters, and incident reports.
   10. Accurately document all relevant and appropriate information related to the youth’s case. Ensure all documentation is presented in a professional, thorough, and accurate manner.
   11. Identify and correct any incomplete documentation in a timely manner.
   12. Attend weekly staffing meetings regarding client case management.
   13. Assist in downloading documentation for Quarterly YFT reviews.

Intakes and Discharges:

1. 1. Participate in on-call rotation for intakes and discharges. Document information received as necessary to maintain admission/deferral log.
   2. Coordinate pre-admission of youths, provide new youth orientation, ensure intake documentation meets compliance requirements, completes admission assessments, and preliminary service plans in client management system.
   3. Complete admission paperwork for youth being placed with RMYA.
   4. Coordinate and oversee discharges for youth on caseload.
   5. Must be able to maintain a flexible schedule for intakes and discharges 24/7.

Relationships and Collaboration:

1. Works in collaboration with program and all other agency staff to facilitate a team environment; participates in team meetings and commits to group decisions; role models effective team behaviors; demonstrates effective communication skills in building relationships with all employees and clients.
2. Creates good working relationships with local youth servicing agencies and other area service providers and support groups to facilitate access to area resources for the clients.
3. Maintain professional and ethical standards as prescribed by RMYA.
4. Maintain personally required training hours.
5. Maintain confidentiality in all areas of client and program operations.
6. Represent RMYA in a professional manner at approved events in the community.
7. Be supportive of all RMYA policies and procedures, and actively participate in their development by proposing changes and updates as well as working on teams designed to improve how we work together.
8. Perform special projects as assigned.

Other Duties/Responsibilities:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Required Qualifications:

• Education and Experience:
  • Bachelor’s degree in social science or related field and 2 years case management experience or
  • Master’s degree in social science or related field
• Certification/Licenses: Valid Texas driver’s license or ability to obtain within 30 days of hire. Must have and maintain acceptable driving record.
• Ability to maintain compliance with applicable Texas rules, regulations, and laws that govern behavioral and mental health services for youth and their families ensuring that the highest standards of generally accepted clinical, ethical, and professional standards are followed.
• Competencies:
  • People skills – demonstrates sensitivity and empathy with others, possesses insight into behavior, maintains open communication and respects diversity, interacts respectfully, effectively, and cooperatively with a wide range of people.
  • Integrity and ethics – demonstrate strong moral principles and work ethic, behaves ethically, acts fairly, takes responsibility, and maintains client confidentiality.
  • Professionalism – maintains a professional appearance and presence, demonstrates self-control and a positive attitude.
  • Initiative –demonstrates a willingness to work and persists to accomplish tasks even when conditions are difficult or deadlines are tight, setting challenging goals and can work independently.
  • Dependability and reliability – fulfill obligations and follows through, meets attendance and punctuality expectations, attends to details and follows directions.
  • Adaptability and flexibility - displaying the capability to adapt to new, different, or changing requirements. Embracing new innovations and providing suggestions to improve processes and tasks.
  • Lifelong learning – demonstrates a commitment to self-development and improvement.
  • Reading – able to understand and comprehend written information in a variety of formats.
  • Writing – able to use standard business English to compile information and prepare written documents.
  • Communication – conveys relevant information to individuals or groups effectively, clearly, and concisely. Able to understand, interpret, comprehend, and respond to information received from others.
  • Teamwork – establishes productive relationships and works cooperatively with others to complete work assignments and meet team objectives.
  • Customer focus – efficiently and effectively addresses the needs of clients/customers.
  • Health and safety – maintain a healthy and safe environment.
  • Laws and regulations- knowledge of relevant local, state, and federal laws and regulations that impact the delivery of long-term support, care, and services.
  • Patient health and safety- implement procedures and protocols to promote the health and wellness of a person receiving support, care, or services.
  • Long term care, support, and services- knowledge of the broad range of services and support designed to ensure health and safety and promote independence of individuals receiving services.
  • Documenting/recording information- entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic format to efficiently manage record-keeping.
  • Supporting daily living- effective application of the knowledge, skills, and ethics necessary to assist and support individuals who require health and human services to live a self-determined life in a safe and healthy manner.
  • Crisis prevention and conflict resolution- knowledge of potential crisis situations or behavior, and the appropriate procedures to de-escalate the situation or minimize the likelihood of danger.
• Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Constant walking, standing, sitting, bending, arm and wrist rotation, reaching, writing, typing; frequent lifting and carrying at least ten pounds, pushing, pulling, and occasional driving; in person attendance with face shield/mask required. 
• Work Environment: Willingness to work flexible hours, including evenings, weekends, and holidays. Shifts in environmental conditions i.e., hot, cold, outdoor, indoor, dry, humid, noise, congested areas. fast-paced work using sensory demands i.e., hearing, vision, speech, spatial perception; dealing with multiple, complex, and repetitive tasks, working under pressure and deadlines. May be requested to work overtime and weekends for special program events. 

Preferred Qualifications:

• Education: Master’s degree in social work or related field preferred.
• Experience: Previous experience working with clients in a residential, shelter, community based, or hospital setting.
• Deep Understanding of Department of Family Services (DFPS) licensing and operating requirements.
• Competencies:
  • Mathematics- using principles of mathematics to solve problems like quantification, computation, measurement, and estimation.
  • Science- using scientific methods and comprehension to solve problems.
  • Critical and analytical thinking- using logic, reasoning, mental agility, and analysis to address problems.
  • Promoting empowerment-develop strategies to assist and support the team to make informed choices through participation, self-advocacy, and utilization of resources.
  • Keeping customers informed- following up in a timely manner to requests and inquiries.
  • Planning and organizing – plans and prioritizes work, manages time effectively, develops contingency plans, and manages projects.
  • Problem solving and decision making- applying critical-thinking skills to solve problems by generating, evaluating, and implementing information, solutions, and alternatives.
  • Working with tools and technology- selecting, using, and maintaining tools and technology to facilitate work tasks.
  • Scheduling and coordinating- planning and scheduling appointments.
  • Instructing- teaching or showing someone how to do something.
  • Business fundamentals- knowledge of basic business principles, trends, and economics.

Work Authorization/Security Clearance Requirements:

Successful clearance of Department of Family and Protective Services licensing background checks, (to include fingerprinting and drug testing) and maintenance of status providing ability to be present at an operation.

Equal Employment Opportunity Statement:

Roy Maas Youth Alternatives is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. RMYA does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.