What are the responsibilities and job description for the Counter Sales, Data Entry, Customer Service Representative position at Roy's Wood Products, Inc.?
Job Summary:
We are seeking a motivated and detail-oriented individual to join our team as a Counter Sales, Data Entry, and Customer Service Representative. In this multifaceted role, you will interact with customers to provide excellent service, ensure accurate data entry, and support the sales process. The ideal candidate will have a strong understanding of cabinet components and hardware, be tech-savvy, and possess a pleasant demeanor. You should thrive in both independent and collaborative environments.
Key Responsibilities:
- Counter Sales:
- Assist customers with product selection and inquiries about cabinet components and hardware.
- Provide product knowledge and recommendations to meet customer needs.
- Process sales transactions accurately and efficiently.
- Maintain a clean and organized sales area.
- Data Entry:
- Enter and update customer orders, sales records, and inventory data in the system with precision.
- Verify the accuracy of entered data to minimize errors.
- Maintain records of transactions and generate reports as required.
- Customer Service:
- Serve as the first point of contact for customers, providing a welcoming and professional experience.
- Address customer concerns, resolve issues, and escalate complex matters as needed.
- Communicate effectively via phone, email, and in person.
- Build and maintain strong customer relationships.
Qualifications:
- Strong knowledge of cabinet components and hardware is preferred.
- Exceptional attention to detail and accuracy in all tasks.
- Friendly and professional demeanor with excellent communication skills.
- Ability to work both independently and collaboratively in a team environment.
- Comfortable using technology, including POS systems, data entry software, and email platforms.
- Previous experience in sales, customer service, and/or data entry is a plus.
Skills:
- Strong organizational and multitasking abilities.
- Basic math skills for handling transactions and inventory.
- Ability to accurately read and interpret measurements.
- Problem-solving skills and the ability to handle challenging situations calmly.
- Adaptability to learn and use new software or tools as required.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
Salary : $15 - $20