What are the responsibilities and job description for the Reservation Agent/Customer Service position at Royal Airport Service?
Job Overview
Royal Airport Car Service seeks Limousine Reservationist/Dispatcher for immediate hire, busy, fast paced Car & Airport Service company.
We are seeking a detail-oriented and customer-focused Reservation Agent to join our dynamic team. In this role, you will be responsible for managing customer reservations, providing exceptional service, and ensuring a seamless booking experience. The ideal candidate will possess strong communication skills and a passion for delivering outstanding customer service.
Schedule
- _ Monday - Saturday 3pm to 9pm in Allenstown, NH -- 36 to 40 Hrs. Per week_
- _ Full Time $18 to $20 per Hr. depending on experience _
- Great pay, friendly work environment
Duties
- Handle incoming reservation requests via phone, email, or online platforms with professionalism and efficiency.
- Provide accurate information regarding availability, rates, and services to customers.
- Process reservations accurately and efficiently while confirming details with clients.
- Resolve any issues or concerns related to bookings in a timely manner.
- Maintain an organized database of customer information and reservation records.
- Collaborate with other team members to ensure smooth operations and excellent service delivery.
- Stay updated on company policies, procedures, and promotions to provide customers with the best options available.
Requirements
- Previous experience in a customer service or reservation role is required.
- Strong verbal and written communication skills with an emphasis on clarity and professionalism.
- Must have the availability to work independently and quickly resolve scheduling conflicts.
- Proficiency in using reservation software and other relevant technology.
- Excellent organizational skills with the ability to manage multiple tasks simultaneously.
- A friendly demeanor and a commitment to providing exceptional customer service.
- Ability to work flexible hours, including evenings and weekends as needed.
Join our team as a Reservation Agent and contribute to creating memorable experiences for our customers!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 36 – 40 per week
Schedule:
- Evening shift
Work Location: In person
Salary : $18 - $20