RESIDENT SERVICE COORDINATOR - College Park / Askew Place

Job Summary:

Under supervision of the Community Manager, the Resident Service Coordinator assists residents in assessing needs and obtaining services, with the goal of promoting successful tenancies and helping residents achieve and maintain maximum independence and self-sufficiency. This position reports directly to the Community Manager and receives support from RAMs Resident Services Director.

Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Essential Job Duties and Responsibilities:

• Develop and oversee on-site programs and activities based on the needs and interests of residents including Monthly Resident Activities / Socials, Weekly Literacy, and Quarterly Employment Assistance / Employability Skills Workshops (Review LURA for details of these required activities)
• Link residents with public and private resources in the community to provide needed assistance. (Examples include Food Stamps, Food Pantries, Child Care, Health Insurance, Domestic Violence / Abuse, Cash Assistance (Rent, Utilities, Power), Homelessness, Healthcare, etc.)
• Support residents in organizing group activities to build community and address problems such as crime and drug activity
• Assist residents in developing individualized short-and long-term goals and with developing steps toward accomplishing them
• Coordinate efforts to encourage community members as volunteers
• Maintain and distribute updated Community Resource Directory
• Submit accurate, prompt reports as requested by Community Manager and RAM Resident Services
• Ensure absolute confidentiality with respect to information records concerning families and children
• Maintain organized records of activities and referrals for annual audits
• Must be on-site 20 hours per week, available between 9am-8pm
• Participate in area inter-agency meetings to acquire information about local resources. Quarterly attendance recommended
• Perform other duties related to this position, as requested

Knowledge, Skills and Abilities (KSAs):

• Strong working knowledge of Microsoft Windows, Microsoft Office applications, and Internet services
• Possess the qualities and sensitive nature to work with residents on all social, economic and educational levels
• Knowledge of community resources and the social services system
• Experience organizing, implementing, and managing multiple responsibilities under pressure
• Experience in the use of computer data base and/or MS Word
• Able to manage time efficiently
• Ability to participate in or facilitate basic case management
• Work effectively with minimal daily supervision and guidance individually or in a team setting
• Must have a government issued state ID, or valid drivers license if required by Management based on location/property or business needs

Education and Experience:

• High School Diploma or Equivalent
• AA or BS degree in social work preferred
• Knowledge of community resources for all ages (adult, elderly, youth)
• Relevant work experience may be substituted

Physical Demands:

• Must be able to work flexible schedule, may include evenings and weekends
• Must be able to operate a computer and other office equipment, including, but not limited to, computers, telephone, fax machine and copier
• Must be able to successfully work and communicate with culturally diverse staff and clients
• Must be able work with a computer for a minimum of 7 hours daily either standing or sitting
• Must be able to read printed materials and computer screen with or without MS or other software accessibility functions
• Must be able to effectively communicate in e-mail, by phone, or in person during the course of the workday while always presenting a positive image of the organization to members of the community
• Must be able to lift 30 lbs unassisted

• The duties of the Resident Service Coordinator shall not be performed by property management staff.

The Coordinator may be an employee of the Development or, through an agreement, an employee of a third-party agency or organization that provides these services.