Client Support Specialist

Job Summary Job Description What is the opportunity? The Field and Client Support Specialist will investigate, triage and resolve field and client facing inquiries. You will analyze business processes an offer an elevated level of customer support. You will train and provide support for other associates on the team and handle escalated customer service situations. You will create knowledge base articles and complete oversight of the knowledge base and support new initiatives. In this role, you must understand regulatory and organizational risks associated with providing support to the client and field. What will you do? Provide customer service support for individuals requiring research, problem resolution or securing information from other RBC lines of business or external customers Address escalates questions, seeking assistance as appropriate Write, review and publish articles into the department’s knowledge base, ensuring accuracy and completeness of the knowledge library Pursue the training required to be an expert within your department, and share knowledge and training to associates to ensure they are prepared to answer inquiries and problem solve Monitor daily volumes and make recommendations to modify resource support levels when needed Participate and facilitate as either the primary or back up for knowledge communities in specialist areas. Provide service information to our partners and bring knowledge back to the broader team. Identify and reduce potential risk, increase efficiencies, or enrich customer service by suggestions procedure changes and / or system modifications Lead projects and perform other duties / responsibilities as assigned What do you need to succeed? Must-have 4-year degree OR High school diploma or equivalent AND 4 years of job-related experience in IT support Demonstrated ability to train, mentor, and provide clear work direction to others Demonstrated proficiency of financial services terms, processes, procedures, and regulations Technical aptitude, proactive and solution focused, professional and prompt communication and follow-up, high level of attention to detail Nice-to-have 4-year degree from an accredited university in business, finance, or related field 4 year customer service experience What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Flexible work / life balance options Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business The good-faith expected salary range for the above position is $50,000 - $85,000, depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that :

• Drives RBC’s high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value Job Skills Active Learning, Adaptability, Communication, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Product ServicesAdditional Job Details Address : 250 NICOLLET MALL : MINNEAPOLISCity : MinneapolisCountry : United States of AmericaWork hours / week : 40Employment Type : Full timePlatform : WEALTH MANAGEMENTJob Type : RegularPay Type : SalariedPosted Date : 2025-02-12Application Deadline : Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. ​​​​​​​ We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at [jobs.rbc.com](https : / / jobs.rbc.com / ca / en).

Salary : $50,000 - $85,000