What are the responsibilities and job description for the Operations Specialist I - Retirement Plan Operations position at Royal Bank of Canada>?
Job Summary
Job Description
What is the opportunity?
As an Operations Specialist 1 in the Retirement Plan Operations team, perform daily oversight activities that validate department and systems processes in the Retirement Plan Operations Department. They will provide analysis, processing, and customer services support for manual, exception-based complex and / or highly specialized Operations processes. This individual will review, verify, and record data into technology systems supporting department processes while ensuring adherence to all regulatory and firm policy requirements. In addition, this individual will research, resolve, or secure requested information for other Operations areas, RCB Business Units, external customers or industry participants.
If you have exceptional problem solving skills, enjoy fast paced challenging work, and are looking for the next step in your career, we want to hear from you!
What will you do?
- Execute daily department oversight activities to validate system processes are executing as designed. Run and analyze reports as required to resolve exceptions ensuring adherence to all regulatory and firm policy requirements. Provide detailed daily oversight and act as a backup for controls / WSP’s.
- Assist in department oversight to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met
- Support escalated issues, time sensitive, complex, exception-based and / or highly specialized processes
- Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, RBC Business Units, external customers or industry participants. Address escalated questions independently, seeking assistance from Manager as appropriate following established department procedures
- Provide backup when support is needed for high volumes for phone or salesforce cases as well as during absences for other specialists or associates
- Be a resource for projects, participate in testing and implementation of new systems and processes impacting Retirement Plan Operations
- Ensure manuals are accurate and updated as policies and procedures change
- Perform other duties and responsibilities as assigned
What do you need to succeed?
Must-have
Nice-to-have
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
The good-faith expected salary range for the above position is $45, 000 - $75,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that :
Job Skills
Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address :
250 NICOLLET MALL : MINNEAPOLIS
City : Minneapolis
Country :
United States of America
Work hours / week : Employment Type :
Full time
Platform : WEALTH MANAGEMENT
Job Type : Regular
Pay Type : Salaried
Posted Date : 2025-01-13
Application Deadline :
2025-01-25
Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above
I nclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .
Salary : $45,000 - $75,000
