What are the responsibilities and job description for the Senior Manager, Major Incident Management position at Royal Bank of Canada>?
Job Summary
The role for the Senior Major Incident Manager is to manage restoration of compromised IT systems working with RBC support teams and businesses. Directing Subject Matter Experts (SME) in triage, stabilization, thereby returning IT systems to a functional state until a permanent solution can be implemented.
Job Description
Senior Manager, Major Incident Management - Jersey City
We are seeking a highly experienced and decisive Major Incident Manager to lead the critical restoration of technical services. In this pivotal role, you will be the central point of coordination, directing the efforts of numerous individuals, lines of business, and technical resources. Your expertise will be crucial in optimizing response tactics, fostering seamless collaboration with service partners and vendors, and driving our vision of operating as a best-in-class incident management organization.
The successful candidate is responsible for providing effective support across RBC lines of business. You will have experience in remote operations and demonstrated ability to work on a high performing team, perform troubleshooting and incident response, communicate with Subject Matter Experts (SME) technicians and track incidents through to resolution. Providing stakeholder communications and executing the Enterprise Major Incident Management Process.
Responsibilities :
- Lead and Orchestrate Major Incident Response : Take command of P1 and P2 incidents, ensuring swift and effective restoration of critical banking services. Manage objectives relying on an Incident Action Plan.
- Cross-Functional Coordination : Direct and align the efforts of diverse teams, including technology, operations, business units, and external vendors, to achieve rapid incident resolution.
- Strategic Communication : Provide clear, concise, and timely updates to senior leadership, stakeholders, and impacted business units, maintaining transparency throughout
- Vendor and Service Partner Management : Engage and manage relationships with external vendors and service partners, ensuring their contributions align with incident resolution objectives.
- Incident Triage and Prioritization : Rapidly assess incident impact, prioritize response efforts, and make critical decisions under pressure.
- Incident Documentation and Reporting : Maintain meticulous records of incident activities, timelines and resolutions, producing comprehensive post-incident reports for analysis and improvement
- Root Cause Analysis and Remediation : Facilitate thorough post-incident reviews (PIRs) to identify root causes, implement corrective actions, and prevent future occurrences for P3 Elevated Incidents.
- Process Improvement and Optimization : Continuously evaluate and enhance incident management processes, procedures, and tools to improve efficiency and effectiveness.
- Stakeholder Management : Build and maintain strong relationships with key stakeholders across the organization.
- Compliance and Regulatory Adherence : Ensure all incident management activities comply with relevant banking regulations and internal policies.
Qualifications :
Knowledge of Networking processes and methodologies
The good-faith expected salary range for the above position is $125,000 - $175,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.
RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that :
LI-Hybrid
LI-POST
TECHPJ
Job Skills
Adaptability, Communication, Critical Thinking, Decision Making, Detail-Oriented, Incident Management, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Leadership, Major Incident Management, Oral Communications, Problem Management, Systems Software, Time Management
Additional Job Details
Address :
CNB, 30 HUDSON STREET : JERSEY CITY
City : Jersey City
Country :
United States of America
Work hours / week : Employment Type :
Full time
Platform :
TECHNOLOGY AND OPERATIONS
Job Type : Regular
Pay Type : Salaried
Posted Date : 2025-02-21
Application Deadline :
Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above
I nclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Salary : $125,000 - $175,000
