What are the responsibilities and job description for the Service Delivery Manager, TNS position at Royal Bank of Canada?
Job Summary
Job Description
What is the opportunity?
Telecommunications and Network Services organization is accountable for the ongoing design, delivery and operations of the global network, and voice infrastructure utilized by RBC Private and Commercial Banking, RBC Capital Markets, RBC Wealth Management and all other RBC affiliates.
As the Service Delivery Manager you will manage network and voice projects across RBC businesses.
What will you do?
Manages the delivery of network strategic and transformational initiatives, enabling the product and service teams to meet objectives, implement changes to processes, tools, and methods that result in increased agility and cost reductions within the unit.
Supports leadership in the execution of operational frameworks, processes and tools, and utilization of organizational change management practices to drive support and empower staff.
Serves as the Service Delivery Manager specifically supporting Network, wireless, and circuit products and services, with the proper skillset to facilitate and drive the successful deployment of both small and large projects.
Plans and executes projects with moderate level of value (benefit/cost), and at least a high level of complexity and uncertainty including managing project scope, requirements changes, multiple and competing demands, and priorities as well as determining and conveying impact on budget, time and risk using appropriate fact-based metrics / assumptions.
Submit internal procurement requests and adhere to the Financial Governance processes.
Provides senior management with timely updates, project issues and manages communications including status reports.
Develops and maintains strong relationships with the team members, stakeholders, PMO, business partners, and vendors.
Prepares and delivers presentations to business and technology partners, selecting the appropriate approach based on the audience.
What do you need to succeed?
Must Have
BA OR BS Degree in related field or equivalent experience
Strong project management skills, ability to take ownership of tasks, projects and follows through on obligations and deliverables
Ability to multi-task, prioritize and handle high pressure situations
Strong background in change governance, network technology and impact assessment
Understands basic financial principles and has managed project or operational budgets
Nice to Have
Excel, Power Point, and Planview experience
Experience in network and vendor management
Project Management Professional (PMP), CCNA Certified, ITIL Certified
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
#LI-Hybrid
#LI-Post
#TechPJ
Job Skills
Adaptability, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Microsoft Excel, Microsoft PowerPoint, Project Management, Systems Software, Time Management, TranslationsAdditional Job Details
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