What are the responsibilities and job description for the Customer Service Associate position at ROYAL Brass and Hose?
About Royal Brass and Hose
We distribute high-quality mobile equipment products like hydraulic and pneumatic parts, hoses, fittings, fasteners, adapters, and more. Our solutions, expertise and service excellence empower customer success. From 1949 until today, our successful growth has been driven by our Mission Statement, Customer Growth and Satisfaction through Exceptional Service.
Job purpose
The Customer Service Representative helps ensure customer satisfaction by ensuring that orders are processed correctly, and all deadlines are met. They answer product and service questions, suggesting information about other products and services. They process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.
Essential Job Functions
Order entry - Includes but not limited to direct entry, fax, online orders
Answer customer and territory / account managers phone calls
Respond to territory manager and customer questions - Provide pricing, availability, product knowledge and enter NCI parts as required
Open order management - Review customer open orders daily
Back-order fill management - Review, fulfill, print customer backorders daily
Customer Credit - Process customer return authorizations and credits per company policy in a timely manner
Dispatch - dispatch / invoice orders in a timely manner as required
Inventory / Control / Cycle Counting - Include but not limited to counting, measuring, recording as a team with other warehouse associates
Year-end inventory - Include but not limited to counting, measuring, recording as a team with other warehouse associates
Other Job Duties as Assigned : Include but not limited to assisting in order pulling, shipping, receiving, QC, Kitting, front counter, housekeeping, preventative maintenance on equipment, team meeting participation that results in continuous improvement, posting performance metrics, organization of various celebrations, attending training meeting or classes.
Qualifications
Excellent customer service skills
Ability to work independently and safely
Basic computer knowledge required
Good typing skills
Data entry skills
Ability to multi-task
Detail oriented
Good decision-making ability
Good written and verbal skills
Ability to work in a fast-paced environment for long periods
Great team spirit
Able to work alone and self-motivated
Good math skills
High school diploma or GED
Working conditions
In office / warehouse setting
Minimal climate-controlled environment
Physical requirements
Able to lift 40 lbs.
Able to push 30 lbs.
Able to push or pull 50 lbs.
Able to reach overhead occasionally
Ability to sit for prolonged period of time
Ability to stand for prolonged period of time (when covering front counter)
Ability to walk, bend, stoop and climb stairs as needed
Able to use repetitive hand movements : stapling, using tape gun, grabbing bags, typing
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