What are the responsibilities and job description for the Lead, Operational Strategy and Special Programs position at Royal Caribbean Group?
Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world
The Royal Caribbean Group’s Consumer Outreach team has an exciting career opportunity for a full time Lead Strategic Projects reporting to the AVP Contact Centers
This position will work onsite from Miami
Position Summary:
This role will report directly into the AVP International Guest Trade and Global Casino Services and will be stationed in the MIA Headquarters office at the Port of Miami This role will be essential for the end-to-end planning management and implementation of people process and technology initiatives in support of IGTS objectives Projects currently owned by this role is the optimization of the International Chat strategy the development and roll out of the Call Center Technology Suite and APAC Telephony transition and stabilization to MNL- to name a few Responsibilities include defining strategy scope project structure roles and responsibilities; documenting business requirements and success criteria; and coordinating training The Lead will also define measurements KPIs and reporting requirements along with go-live planning and early life support
The key skills for this role are strong communications (verbal and written) strategic & critical thinker analytically minded flexible sound business principles and very strong degree of determination This role will have a low level of international travel associated with engaging our various global contact centers (potentially 2-3x per year)
Essential Duties and Responsibilities:
- focusing on preemptively managing risks and issues
Qualifications Knowledge and Skills:
- or equivalent experience
- PMP certification considered a plus
- 5 years of experience in managing projects of 15 or more teams of internal and external resources
- 3-4 years of project planning and best practice development following a standardized project lifecycle process
- IT
- Ship or land construction experience preferred
- Experience with standard project planning and management tools (Microsoft Project and Primavera)
- Must communicate at all levels of the organization
- Excellent organizational and presentation skills
- Detail oriented with excellent analytical and spreadsheet modeling skills
- Ability to multi-task in a fast-paced environment
- Must be willing to travel as required by project (probably 0-15%)
We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment
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Nearest Major Market: Portland Oregon
