Royal Weddings and Celebrations Specialist

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Royal Caribbean International brand has an exciting career opportunity for a full time Specialist, Royal Weddings and Celebrations on the Hotel Operations Team reporting to the Senior Supervisor, Royal Weddings and Celebrations.

This position will work onsite in Miami, Florida

Position Summary

The Royal Weddings and Celebrations Specialist is responsible for coordinating and planning all weddings and celebratory events for guests sailing with Royal Caribbean across our fleet. This role serves as the primary point of contact for guests requesting events on our ships, overseeing the entire event planning experience.

Key responsibilities include ensuring that all services are requested and confirmed prior to sailing and providing support to both guests and shipboard teams for all onboard arrangements. The Specialist will manage bookings as needed and ensure that all amenities, services, packages, and payments are accurately updated in the reservation system.

Additionally, this position seeks opportunities to cross-sell amenities and experiences, enhancing the guest experience and making each event truly memorable.

Essential Duties And Responsibilities

• Serve as the primary point of contact for guests inquiring about their booked onboard events, providing information on venue availability, capacities, and event package selection criteria while advising them throughout the event planning process.
• Coordinate and plan all aspects of weddings and celebratory events for sailing guests, from initial contact through to post-cruise follow-up.
• Conduct pre-cruise calls and/or video conferences for all booked events to clearly communicate expectations and prevent misunderstandings between Royal Caribbean and guests.
• Address and resolve problems, complaints, and requests via phone or written correspondence, adhering to response guidelines and Quality Assurance metrics.
• Secure payment, venue space, necessary licenses, and Food & Beverage selections, ensuring all services are accurately confirmed prior to sailing for all assigned events.
• Collaborate with various divisions within Hotel Operations, including Guest Services, Entertainment, Food & Beverage, and Housekeeping, to deliver a customized experience during event planning.
• Finalize event details with guests in accordance with an established timeline using the CRM tool.
• Conduct final amenity reviews with guests and relevant departments to ensure accuracy and provide necessary feedback to both ship and shoreside teams before and after each sailing.
• Schedule and conduct regular conference calls with service teams to review upcoming events and ensure seamless execution of promised programs.
• Identify opportunities for growth and increased revenue.
• Proficiently utilize a CRM system and integrate its tools into daily workflows.
  
  

Qualifications, Knowledge And Skills

• Bachelor’s degree (BA) from a four-year college or university and/or two years of related experience; or an equivalent combination of education and experience required.
• Excellent multi-tasking, problem-solving, organizational, upselling, and time management skills required.
• Exceptional verbal and written communication and customer service skills required.
• Detail-oriented, methodical, and creative.
• Proficient in all Microsoft Office applications.
• Two years of experience in Hotel Event Planning or Group Coordination required.
• Preferred CRM experience.
• Ability and willingness to travel domestically and internationally as needed.
  
  

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.