What are the responsibilities and job description for the Equipment Coordinator position at Royal Cup, Inc.?
COMPANY PROFILE:
Royal Cup, Inc. is the proven leader in sourcing, roasting, blending and providing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence who takes pride in our unparalleled dedication to customer care.
We are a large, privately held national importer, roaster and distributor of coffees, teas and related products that has been in business for more than 120 years. Royal Cup, Inc. currently provides product and service to restaurant, hotels, convenience stores, businesses and individuals throughout the United States, and we’re growing!
At Royal Cup, Inc. having a customer centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high impact accounts across the country based on exceptional products and service.
We believe serving our customers well, serves us well. We are results oriented and strive to not only retain our current customer base but grow our presence with new, high impact accounts across the country by offering exceptional products and service.
Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us – our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today, tomorrow and today for tomorrow.
BENEFITS:
Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, paid holidays, and vacation time. Ongoing training designed to provide maximum success for our employees is offered.
Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at 1-800-366-5836.
- None.
KEY RESPONSIBILITIES:
- Maintain up to date product knowledge and be prepared to answer a variety of customer inquiries related to Royal Cup equipment, products and services.
- Maintain customer awareness and focus as well as a sales and service mentality, ensuring a strong relationship with the customer, centered on best-in-class service delivery.
- Exhibit a positive, proactive and accountable attitude in execution of all tasks, taking ownership of own responsibility and actions.
- Receive new equipment and cores that are returned from the field.
- Inspect and triage returned cores.
- Repair and refurbish usable cores for stock or redeployment.
- Maintain parts and supplies needed to care for repair and refurbishing.
- Coordinate with sales and warehouse staff on current stock needs.
- Recycle unused parts and/or equipment where appropriate.
- Keep test equipment and tools in good repair.
- Provide guidance to sales managers when ordering parts, equipment and/or coordinating equipment transfers.
- Return all defective parts and equipment under warranty for credit where applicable.
- Perform Period Inventories for equipment & parts as required.
- Utilize warehouse equipment in a safe manner, train on proper use of material handling equipment.
- Always be mindful of and adhere to GMP’s, Quality and Food Safety requirements.
- Adhere to all company policies, procedures and guidelines.
- At the direction of the regional service Manager the equipment coordinator will relieve or provide support for service routes, including; major installations, special events and routine equipment repair and preventive maintenance.
- Repair Equipment in a timely manner in order to minimize the customer’s service interruption.
- Use SAP to assist in parts orders, track equipment and manipulate equipment for transfers, installations, etc.
- Equipment Loan Agreements, Transfers & Receipts.
- Respond to all voice, text and email messages promptly.
- Maintain current customer data programmed in the handheld device at all times.
- Tele-communication of handheld device data on a daily basis.
- High school diploma and/or equivalent (i.e., GED).
- 2 years of experience in a customer/sales/service support role.
- Proven ability to take necessary actions to rectify problems and improve situations, even those outside areas of direct responsibility.
- Proven experience working in a fast-paced environment, handling pressure well and maintaining self-motivation to accomplish assigned tasks timely and efficiently.
- Proven basic user understanding of all Microsoft Office Software, specifically Excel & PowerPoint.
- Exceptional communication and interpersonal skills – inclusive of presentation skills and ability to build relationships with employees, leadership and external business associates at any level.
- MUST be willing to perform occasional, overnight travel (1–2-night stays) as required in support of customer account maintenance, new service installations and other projects. Every attempt will be made to provide advance notice and proper planning pending required overnight travel.
- Ability to successfully complete the pre-employment process.
- Experience in the Food & Beverage Services Industry is ideal and highly preferable.
- The ability to safely climb up and down and sit and walk for extended periods of time.
- The ability to use hand tools and fingering/handling to operate buttons/levers of equipment.
- The ability to push, pull and lift equipment up to 50lbs with or without assistance.
- The ability to stoop, kneel, crouch, squat and other movements as needed to perform fine motor tasks part of routine machinery maintenance, clean-up, installation & other service.
- The ability to reach 74’’ to access equipment or product.
- Various forms of Personal Protective Equipment (PPE) are at times required and may include but are not limited to: hearing and eye protection, non-slip shoes. The employee is frequently exposed to very busy work environments (for example back of the house for restaurants, hotels, break rooms etc.).The employee is occasionally exposed to slick floor surfaces. The noise level in the work or service environment can be loud at times
