What are the responsibilities and job description for the Territory Manager - Route Delivery Driver position at Royal Cup, Inc.?
Territory Manager - Route Delivery Driver
Overview
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COMPANY PROFILE:
Royal Cup, Inc. is the proven leader in sourcing, roasting, blending and providing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence who takes pride in our unparalleled dedication to customer care.
We are a large, privately held national importer, roaster and distributor of coffees, teas and related products that has been in business for more than 120 years. Royal Cup, Inc. currently provides product and service to restaurant, hotels, convenience stores, businesses and individuals throughout the United States, and we’re growing!
At Royal Cup, Inc. having a customer centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high impact accounts across the country based on exceptional products and service.
We believe serving our customers well, serves us well. We are results oriented and strive to not only retain our current customer base but grow our presence with new, high impact accounts across the country by offering exceptional products and service.
Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us – our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today, tomorrow and today for tomorrow.
BENEFITS:
Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, paid holidays, and vacation time. Ongoing training designed to provide maximum success for our employees is offered.
Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at 1-800-366-5836.
SUMMARY:
The Territory Manager reports to the Area Manager and is a route sales delivery person with a focus on servicing and expanding our existing customer base. Key business segments serviced by the Territory Manager include offices, professional services, fine dining and casual & family restaurants, hotels & conference centers, coffee shops, resorts and clubs, healthcare facilities, and colleges and universities. Providing outstanding service is the responsibility of every Royal Cup employee and this is the key to success.
SUPERVISORY RESPONSIBILITIES:
- None.
KEY RESPONSIBILITIES:
- Master all aspects of route operations including best inventory practices, safe-driving, and customer service.
- Achieve goals set by the manager for safety, inventory, schedule compliance and promotions.
- Provide exceptional customer service.
- Represent the company in a professional manner.
- All other duties as assigned.
MINIMUM QUALIFICATIONS:
- High School Diploma or GED.
- A valid driver’s license and good driving record.
- Valid DOT medical card or ability to obtain one during the hiring process.
- Ability to follow instructions and safe operating procedures.
- Proven ability to build and maintain strong customer relationships.
- Ability to work independently while also being a team player with a strong work ethic.
- Professional appearance and demeanor with an outgoing and success-driven personality.
- Basic proficiency in Microsoft Office (Word, Excel) and ability to operate office equipment.
- Strong communication skills, including the ability to read, write, and interpret correspondence.
- Ability to perform basic mathematical calculations (addition, subtraction, multiplication, division).
- Flexibility to work some nights and weekends as needed.
- Willingness to travel and stay overnight occasionally for meetings, training, or work-related events.
- The ability to successfully complete the pre-employment process
PREFERRED QUALIFICATIONS:
- 1-2 years of experience as a route delivery driver.
- Experience within the foodservice environment.
PHYSICAL REQUIREMENTS:
- The ability to safely climb up and down stairs or ramps at customer locations, and in and out of trucks.
- The ability to sit and walk for extended periods of time.
- The ability to use hand tools and fingering/handling to operate buttons/levers of equipment.
- The ability to push or pull up to 250lbs with the use of hand truck, and lift equipment or product up to 55lbs.
- The ability carry product up to 40lbs.
