What are the responsibilities and job description for the Assistant Store Manager position at Royal Farms?
Company Description
Royal Farms operates 300 stores across several states, offering quality fresh foods, dairy products, core convenience items, and gasoline products. The company has a strong presence in Maryland, Delaware, Virginia, North Carolina, Pennsylvania, New Jersey, and West Virginia.
Role Description
This is a full-time on-site role for a Store Manager at Royal Farms in Baltimore County, MD. The Store Manager will be responsible for day-to-day operations, staff management, customer service, inventory management, and ensuring store profitability.
Duties and responsibilities
• Ensure every customer receives outstanding service by providing a friendly environment (greeting
and acknowledging customers, maintaining outstanding standards, product knowledge, and all
other components of customer service)
• Adhere to the execution of established Royal Farms rules, policies, procedures, and systems
• Support and follow all safety and loss prevention initiatives
• Assemble an effective retail team through recruiting, training, and development.
• Provides coaching and direction to the store team to take action and to achieve operational goals.
Constantly reviews store environment and key business indicators to identify problems, concerns,
and opportunities for improvement to provide coaching and direction to the store team to achieve
operational goals.
• Develop a strong management team through succession planning using the internal promotion
process
• Implement a strategy to maintain operational excellence and consistency in store cleanliness, food
safety, merchandising, and “just-in-time” replenishment
• Monitor and analyze business processes and results to profitably achieve Royal Farms goals
• Adhere to company policy for checking in external and internal vendors
• Ensure the proper execution of all Royal Farms marketing programs
• Connect with the community in which we operate to establish positive relationships
• Provide leadership to their retail team members that ensures a pleasant customer service
experience
• Ensures adherence to applicable wage and hour laws for nonexempt Associates and minors.
Job title Store Leader
Reports to District Leader
Details Full time: Exempt (not eligible for overtime)
• Conduct meetings with retail team members and encourage on-going open communication,
feedback and follow-up
• Communicates clearly, concisely and accurately in order to ensure effective store operations.
• Resolution oriented in all Employee Relations activities
• Recognize employees that adhere to the company’s standards
• Ensure the compliance of Royal Farms’ policies, procedures, and systems (people, safety, assets,
cash, etc.)
• Complete other tasks as assigned
The typical workweek for this position is anticipated to be approximately 50 hours, reflecting the
standard demands of the role. However, we believe in recognizing and rewarding effective leadership
and operational excellence. Therefore, the actual hours required may vary based on the successful
management of key metrics such as labor demand optimization and completion of all administrative
leadership functions. This flexibility allows our store leaders to operate efficiently, contributing to
above-average performance levels as indicated by audits, sales reports, and other performance metrics.
Qualifications
The ideal candidate for the Store Leader position will:
• Have consistently demonstrated strong leadership skills
• Possess strong written, verbal, and interpersonal communication skills
• Possess strong supervisory and organizational skills
• Have at least 2 years’ fast food/retail management experience.
• Have earned a high school diploma or GED
• 2-year college degree preferred
• Utilize basic business math and accounting skills, computer skills, and strong analytical and
decision-making skills.
Requirements
• Be at least 18 years old
• Must be able to travel as required
• Must be available to work all shifts, weekends, and holidays based on business needs.
• As you will be training employees who are required to lift and bend, you should be able to lift,
bend, and stand as many as eight hours per day
• Be able to lift and carry 50 lbs.
